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Senior Product Support Representative - Colorado Springs, CO

UnitedHealth Group


Location:
Colorado Springs, CO
Date:
02/22/2018
2018-02-222018-03-23
Job Code:
749072
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Job Details

749072 Senior Product Support Representative Colorado Springs CO

Senior Product Support Representative - Colorado Springs, CO (749072)

Position Description

Position Description:

Energize your career with one of Healthcare’s fastest growing companies.  

 

You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.

 

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.


Positions in this function are responsible for direct customer service of non-insurance related products (i.e. Ingenix products). May provide technical expertise, problem triage, instructions or general non-sales customer support.

Primary Responsibilities:
  • Research inbound / outbound EDI transactions made to multiple databases and systems, troubleshooting issues and resolving in a timely manner
  • communicate effectively about technical and non-technical details to the client
  • Applies knowledge / skills to a range of moderately complex activities
  • Demonstrates great depth of knowledge / skills in own function
  • Sometimes acts as a technical resource to others in own function
  • Proactively identifies solutions to non-standard requests
  • Solves moderately complex problems on own
  • Works with team to solve complex problems
  • Plans, prioritizes, organizes and completes work to meet established objectives
  • Identify, analyze and communicate all processing errors to third parties and the client
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 3+ years of experience in a Customer Service environment
  • 2+ years of experience in a Call Center environment
  • Experience troubleshooting of EDI transactions and workflows
  • Ability to identify, analyze, and communicate processing errors to 3rd parties and clients
  • Ability to work between 6:00 am - 5:00 pm Monday through Friday
Soft Skills:
  • Ability to handle multiple users requests, providing same day follow-up
  • Ability to solve problems and work effectively under pressure
  • Quickly analyze and resolve issues
  • Communicate effectively about technical/non-technical details to the client
  • Excellent communication skills (written/verbal)
  • Ability to maintain customer satisfaction
  • De-escalation skills
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Colorado Springs, Senior Support Representative, EDI Transactions, Customer Service, Call Center

Job Details

  • Contest Number749072
  • Job TitleSenior Product Support Representative - Colorado Springs, CO
  • Job FamilyCustomer Services
  • Business SegmentOptum Operations

Job Location Information

  • Colorado Springs, CO
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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