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Senior Product Support Representative - Eden Prairie, MN

UnitedHealth Group


Location:
Eden Prairie, MN
Date:
08/22/2017
2017-08-222017-09-20
Job Code:
1766758
Apply on the Company Site
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Job Details


Senior Product Support Representative - Eden Prairie, MN(Job Number:722673)
Description

Position Description:

 

Energize your career with one of Healthcare’s fastest growing companies.  
 
You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
 
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.
 
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
 
Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.

Primary Responsibilities:
  • Receive inbound service calls related to hearing aids
  • Resolve escalated customer complaint calls 
  • Provide expert opinion to inbound service center agents
  • Act as the primary Retention Specialist on the Service Center Team
  • Provide training to new and existing service agents
  • Excellent attention to detail
  • Strong organizational skills
  • Excellent verbal and written communication skills

Job Product Support
Primary Location US-MN-Eden Prairie
Other Location 
Organization hiHealth
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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