Senior Project Manager - Services Provider

  • Location:
    Tokyo, Kanto, Japan
  • Area of Interest
    Project or Program Management
  • Job Type
  • Technology Interest
    Service Provider
  • Job Id

Senior Project Manager - Services Provider

Job Purpose:

  Program covers multiple projects.




Controls covering the following process groups as defined in the Project Management Institute (PMI) Project Management Book of Knowledge (PMBOK):


  • Scope Management
  • Time Management
  • Risk Management
  • Cost Management
  • Communication Management
  • Quality Management
  • Human Resource Management
  • Procurement Management
  • Integration Management

Scope Management:

·       Develop and maintain currency/accuracy of Project Management Plan

Time Management:

  • Develop and maintain currency/accuracy of Project Schedule
  • Develop a maintain currency/accuracy of task list
  • Establish a signed off configuration baseline
  • Review and approval of vendor timesheets (depending on line management accountabilities, this may include staff timesheets)

Risk Management:

  • Develop and maintain currency/accuracy of Risk Control Log
  • Develop and maintain currency/accuracy of Issue Control Log

Cost Management:

  • Integral
    • Maintain currency/accuracy of Integral Work Breakdown Structure (WBS) by:
      • Creating & Releasing WBS Elements
      • Funding WBS elements
      • Closing & Capitalizing WBS Elements
    • Prepare monthly Accruals
    • Coordinate with appropriate Finance section to ensure timely Goods Receipting & Invoice Receipting
  • EPM
    • Maintain currency/accuracy of the Spend Profile by:
      • Applying monthly updates to reflect actual costs posted from Integral
      • Preparing and submitting change requests for financial year roll-over funding
      • Preparing and submitting change requests for changes to funding
  • General
    • Ability to develop and manage large and complex budgets
    • Ensure traceability of Spend Profile to Business Case/Constructor Tables
    • Ensure compliance with Corporate Accounting Practices & Procedures

Communication Management:

  • Provide clear communication within the project team and to the businesses
  • Present to the Governance Steering Committee, Executive Team and business
  • Maintain currency/accuracy of Project Status Reporting
  • Ensure appropriate storage of documents in accordance with Cisco and clients

Quality Management:

·       Ensure project team conduct Peer/RAG reviews in line with clients


Human Resource Management:

Manage project team and support staff to deliver project management capability during the lifecycle of the project by:

  • providing coaching, advice and guidance to project team
  • managing the performance of the project teams and taking appropriate action  
  • providing technical expertise when required
  • providing point of escalation for project team when required
  • Manage System/Building/Floor Access/RNA for project team
  • Manage accommodation and provision of equipment (e.g. desk, laptop, telephone) for project team


Procurement Management:

  • General
    • Prepare SoW Requests for resource engagement
    • Ensure resources are not engaged ‘At Risk’, i.e. ensure a correctly funded Purchase Order is in place prior to engaging resources

Integration Management:

·       Develop and maintain currency/accuracy of Change Control Log




  • Program Manager (yourself or someone further senior per project)
  • Project Accountant
  • Quality Management
  • Project Team Members
  • Key Stakeholders


·       Vendors


  • Microsoft Office Suite (Project, Excel, Power Point, Word and Outlook)


  • Tertiary qualification in Science, Engineering or IT
  • Typically 5+ years project management experience using project management methodologies within a Telecommunications and/or IT environment
  • Proven ability to manage cross-functional teams in a project management environment
  • Ability to deliver projects to schedule, budget and quality
  • Qualifications in Project Management, for example
    • Registered Project Manager with AIPM
    • Certified PMI – PMP, or PRINCE2


Leadership & Teamwork:

  • Ability to overcome major challenges and operate on a cross-functional, cross-organisational basis
  • Ability to take leadership of situations and influence outcomes
  • Provide coaching, advice and guidance to project team
  • Manage the performance of the project teams and taking appropriate action  
  • Provide technical expertise when required
  • Provide point of escalation for project team when required

Influencing, Communication:

  • Demonstrate the ability to communicate in a clear, concise and appropriate manner both in Japanese and English
    • Oral communication, formal and informal
    • Written communication, formal and informal
  • Demonstrate the ability to provide constructive and timely feedback
  • Demonstrate the ability to negotiate and resolve conflicts in a constructive manner
  • Demonstrate the ability to gain  the respect and attention of others

·       Ability to negotiate with key stakeholders to gain commitment to project variations in time, budget or resources

·       Ability to develop long term relationships with external suppliers/vendors and negotiate terms for the benefit of the business and customer

Relationship Management:

·       Develop and maintain a productive working relationships with:

    • Ensuring the Program Manager or Delivery Manager is constantly briefed on changes within the project, e.g. potential impacts to time, cost and/or quality constraints.
    • Project Accountant to ensure compliance with accounting practices & procedures, and awareness of changes
    • Peers within the Project & Quality Management
    • Key stakeholders to ensure project outcomes are clearly understood and business expectations are appropriately managed
    • Other businesses and vendors
    • Project Team

·       Builds partnerships with customers by regularly demonstrating a high level of expertise and professionalism

·       Pro-actively seeks creative solutions by balancing customers’ needs with internal procedures and resources

·       Ability to engage multiple stakeholders and manage conflicting requirements

Commercial, Financial & Business Acumen:

·       Demonstrate you are conversant with commercial terms, and have an understanding of organisational structure

·       Demonstrate knowledge of high level financial information, such as interpretation of CapEx, PropEx and OpEx and when to apply

·       Ability to identify, assess and mitigate technical and commercial risks of significant impact

Outcomes Focus:

·       Demonstrate a proactive approach

·       Demonstrate  drive for continuous improvement

·       Demonstrate persistence to overcome obstacles while recognising the need for appropriate and timely escalation

·       Demonstrate the ability to drive the performance of the Project and ensure timely delivery of outcomes

Analytical Thinking:

·       Demonstrate a proven ability to absorb and process wide and varying information

·       Ability to relate technology and strategy to financial impact and project lifecycle management



Business Values:

·       Act and behave in accordance with the company values at all times

    • Caring and responsive in the way service is provided to customers and colleagues
    • Treats all people with dignity and respect
    • Honest and ethical in all dealing with others.  Compliance with the law, minimum standard
    • Accepts accountability for actions
    • Trust colleagues and relies on them in order to achieve business success
    • Strives to be a member of a champion team and competition demands leadership, teamwork and collaboration


Health, Safety & Environment:

·       Work safely at all times

·       Strictly observe all relevant Company policies and procedures

·       Report all known or observed hazards to the immediate supervisor

Equal Employment Opportunity:

·       Comply with all applicable law relating to equal opportunity and non-discrimination in the workplace

·       Strictly observe all relevant company policies and procedures


Privacy & Confidentiality:

·       Adhere to all Company Privacy & Confidentiality policies and procedures

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