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Senior Provider Service Representative - Santa Ana, CA

UnitedHealth Group


Location:
Santa Ana, CA
Date:
03/21/2017
Job Code:
1721791
Apply on the Company Site
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Job Details


Senior Provider Service Representative - Santa Ana, CA(Job Number:702857)
Description

Position Description:

Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created every day. This is where bold people with big ideas are writing the next chapter in health care. This is the place to do your life's best work.SM

The Senior Provider Service Representative is responsible for assisting in the full range of provider relations and service interactions within UnitedHealth Group, including working on end-to-end provider claim and call quality, ease of use of physician portal and future service enhancements, and training & development of external provider education programs. Senior Provider Service Representatives assist in the design and implementation programs to build and nurture positive relationships between the health plan, providers (physician, hospital, ancillary, etc.), and practice managers. Other responsibilities include supporting those who direct and implement strategies relating to the development and management of a provider network, identify gaps in network composition and services to assist the network contracting and development staff in prioritizing contracting needs, and may also be involved in identifying and remediating operational short-falls and researching and remediating claims. 


Primary Responsibilities:

  • Apply knowledge/skills to a range of moderately complex activities
  • Demonstrate great depth of knowledge/skills in own function
  • Sometimes act as a technical resource to others in own function
  • Proactively identify solutions to non-standard requests
  • Solve moderately complex problems on own
  • Work with team to solve complex problems
  • Plan, prioritize, organize and complete work to meet established objectives
  • May coordinate work of other team members

Job Provider Relations and Service
Primary Location US-CA-Santa Ana
Other Location 
Organization E&I Spec Ben - Dental
Schedule Full-time
Number of Openings 4
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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