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Senior Quality Analyst - Optum360 - Phoenix, AZ or Sacramento, CA

UnitedHealth Group

Phoenix, AZ
Job Code:
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Job Details

Senior Quality Analyst - Optum360 - Phoenix, AZ or Sacramento, CA(Job Number:722058)

In this role, you will be responsible for end to end Quality Assurance process activities within Optum360 Revenue Cycle Management Organization. You will work on risk identification, diagnose process issues, identify process improvement solutions and process improvement implementation using principles of process excellence and related tools. This position is also responsible for quality reporting, analysis and audits and for developing plans and programs. Continuous engagement and collaboration with the Optum360 Operations Leadership is essential.


Primary Responsibilities:

  • Assess and interprets customer needs and requirements across the end to end Optum360 revenue cycle

  • Direct, support or directly completes process risk and quality auditing activities

  • Identifies solutions to non-standard requests and problems

  • Collect requirements and develops QA reporting

  • Supports the collection of leadership feedback and action planning

  • Solves moderately complex problems and/or conducts moderately complex analyses

  • Works with minimal guidance; seeks guidance on only the most complex tasks

  • Translates concepts into practice

  • Provides explanations and information to others on difficult issues

  • Coaches, provides feedback, and guides others quality analysts

  • Acts as a key resource for others in the organization with less experience

  • Demonstrate understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma; Lean)

  • Demonstrate understanding of relevant organizations' operations, products and applications, strategies, processes, and/or business priorities in order to build effective solutions

  • Develop, demonstrate, and continuously improve understanding of upstream and downstream impacts to partners of business process operations and solutions

  • Engage in Quality auditing activities to validate process performance

  • Analyze business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g., training issues; lack of understanding by user community) that point to improvement opportunities

  • Work with relevant stakeholders (e.g., end users; SMEs; sponsors) to establish appropriate criteria and goals (e.g., efficiency; effectiveness) in order to direct investigation into problems and potential solutions

  • Estimate and/or quantify potential benefits, costs, and resource requirements associated with recommended business process solutions

  • Summarize and communicate proposed solutions with the appropriate audiences in a manner tailored to their understanding, level, or experience

  • Communicate potential impacts and risks associated with implementing proposed solutions to key stakeholders

  • Collaborate with stakeholders (e.g., senior leadership; end users) to ensure consistent use and application of solutions across functions and teams

  • Support, develop and communicate reporting functionality to serve the needs of the operations to understand auditing results and progress of actions taken to resolve risks and gaps identified.

  • Provides support and direction to other quality analysts to provide clear and consistent direction and feedback as required

Job Business Process & TQM
Primary Location US-AZ-Phoenix
Other Location US-CA-Sacramento, US-CA-RANCHO CORDOVA
Organization O360 Rev Cycle Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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