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Senior Sales and Operations Specialist

Cox Communications

Wichita, KS
Job Code:
Cox Communications
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Job Details

Company Cox Communications
Title: Senior Sales and Operations Specialist
JobID: 1710189
Category: Sales
Industry: Cox Communications, Inc.
Job Type: Full-time


The Senior Sales and Operations Specialist is responsible for driving the retail sales channel for Cox products and services while ensuring customer satisfaction and loyalty by handling customer requests, inquiries and complaints regarding orders, billing and service in a professional manner. This person develops and implements retail sales strategies for Cox Communications and serves as a strategic partner in the overall operation of the organization. This person will also be responsible for exceeding growth and profit objectives by maximizing the retail sales of individual and bundled Cox wireless, video, voice and data services.

  1. Guides customers through the purchase decision and activation process of Cox product offerings (cable, data, voice, and wireless).
  2. Responsible for meeting established sales objectives by matching customer needs with the right products and services.
  3. Ensures individual sales targets are met
  4. Executes promotions and campaigns designed to increase brand equity and achieve sales objectives
  5. Builds and maintains relationships with potential and existing customers
  6. Aids customers in completing purchases and resolving issues
  7. Offers product suggestions to customers to help satisfy their needs/wants
  8. Strives to exhibit best-in-class customer service skills
  9. Contributes to sales floor up-keep and cleanliness
  10. Assists with sales floor inventory counts and stock replenishment
  11. Ensures sales floor remains visually appealing
  12. Clearly explains and illustrates product and service capabilities
  13. Offers product suggestions to customers to help satisfy their needs/wants
  14. Continuously expands knowledge of trends in wireless and current Cox services and products
  15. Maximizes sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention.
  16. Operational duties may include paperwork and completion of sales reports as they relate to store opening and closing.
  17. At the Senior Level, plays a key role in handling customer escalations. Additional operational duties may include acting as 'manager on duty' and 'key holder' when necessary and completion of paperwork and sales reports as they relate to store opening and closing activities.
  18. Educator (includes accountabilities below): Serves as the store expert on the latest product features, services, and accessories.
  19. Responsible to sell accessories and add-on features while supplementing new customer solutions or satisfying existing customer requests.
  20. Provides in-house technical support to customers within a Cox Solution Store, related to cable, data, voice and wireless product offerings.
  21. Works with customers to solve technical problems with various Cox products and conduct light triage work on wireless phones.
  22. Provides prompt and friendly troubleshooting, diagnostic, and upgrade services as appropriate.
  23. Additional responsibilities include maintenance of customer request files, preparation of reports for analysis of trends and services as required, and warranty processes for Cox products.
  24. Concierge: responsible for ensuring customers have a positive experience in stores by directing customers to the appropriate service area to meet their needs.


Typical Training / Experience

HS diploma, GED or relevant work experience; Technical certification or Associates degree may be preferred and/or required in some areas; 5-7 years of experience in related area of responsibility Dept/Org Scope & Impact - Senior support roles highly experienced in area of responsibility; Performs all of the standard and some specialized more complex aspects of the function; increases department or area impact Problem Complexity - Applies advanced skills to resolve complex problems independently; May modify processes to resolve situations Autonomy - Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies; Work typically involves periodic review of output by a supervisor/manager or direct 'customers' of the process Knowledge - Thorough knowledge of tasks and responsibilities. Effectively applies skills in accomplishing tasks Influence/People Leadership - Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel; Contributes to employees' professional development but does not have hiring or firing authority

About Cox Communications


Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Organization: Cox Communications, Inc.

Primary Location: US-KS-Wichita-2240 N Rock Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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