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Senior Service Account Manager - Austin, TX

UnitedHealth Group


Location:
Austin, TX
Date:
03/24/2017
Job Code:
1720710
Apply on the Company Site
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Job Details


Senior Service Account Manager - Austin, TX(Job Number:702326)
Description

Position Description:

 

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

Senior Service Account Managers are responsible for first-level response and resolution of escalated issues with external and internal customers.

Primary Responsibilities:

  • Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.
  • Provide expertise and customer service support to members, customers, and/or providers
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Investigate claim and/or customer service issues as identified and communicate resolution to customers.
  • Positions in this function are responsible for first-level response and resolution of escalated issues with external and internal customers.
  • Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.
  • Analyzes and investigates.
  • Provides explanations and interpretations within area of expertise.

Job Service Account Management
Primary Location US-TX-Austin
Other Location 
Organization C&S Texas ABD LTC
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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