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Senior Service Account Manager - Murrieta, CA

UnitedHealth Group

Murrieta, CA
Job Code:
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Job Details

754079 Senior Service Account Manager Murrieta CA

Senior Service Account Manager - Murrieta, CA (754079)

Position Description

Position Description:

Healthcare isn’t just changing. It’s growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities. 


Who are we? Optum360. We’re a dynamic new partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. 

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.

As a Senior Service Account Manager, this position will be responsible for representing Optum360 / Quest Diagnostics to our clients in a professional manner. This role will streamline, improve and enhance the billing experience for physicians, office staff and patients through education while reducing revenue loss, denials and bad debt for Optum360 and Quest. The Senior Service Account Manager will be required to work in the field (outside an office) at least 90% of the time in the state of Oregon, visiting 6 - 8 clients in a day with one day per week for office work. Some overnight travel may be required. 

Primary Responsibilities:
  • Improve billing data quality through the education and account management of customers, with efforts and emphasis to reduce missing information, bad debt, non-supported diagnosis / non-covered test write-offs, and third party denials.
  • Conduct Client visits. Account visits will be prioritized based on evaluation of trends that show education needs in:
    • Medicare Limited Coverage Policy / ABN
    • Medicaid requirements / policies
    • Regional specific third party requirements / policies
    • Ordering provider registration (PECOS)
    • Missing demographic/insurance information for ordering physician and patient
  • Support Commercial Sales team with client training and education as required for large new customers and / or new billing initiatives
  • Act as liaison for customer billing problems as necessary and communicate those to the appropriate person or department for resolution.
  • Drive improvement to defined goals
  • Document all significant client interaction in CRM application (
  • Other duties as assigned including special projects, etc.
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years of experience with healthcare medical billing / claims experience
  • Experience with Microsoft Word (create and edit documents)
  • Experience with Microsoft Excel (create and edit spreadsheets and reports)
  • Cell phone and internet connectivity available for work use
  • Must reside within 40 miles of Murrieta, CA
  • Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
  • Ability to travel up to 90% of the time to client sites
Preferred Qualifications:
  • Associate’s Degree (or higher)
  • 2+ years of experience with face to face customer relationship management
  • Experience working with data – pulling and analyzing information to understand root cause / trends / opportunities
  • Knowledge of Medicare / Medicaid coverage policies
Soft Skills:
  • Ability to develop and sustain good customer relationships
  • Strong Written / Verbal Communication skills
  • Strong organization / time management skills
  • Strong problem solving skills
  • Experience working independently and as part of a team
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: OptumInsight, Optum 360, account manager, sales, marketing

Job Details

  • Contest Number754079
  • Job TitleSenior Service Account Manager - Murrieta, CA
  • Job FamilyCustomer Services
  • Business SegmentOptumInsight

Job Location Information

  • Murrieta, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 100 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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