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Senior Service Account Manager - STAR Kids - Sugar Land, TX

UnitedHealth Group


Location:
Sugar Land, TX
Date:
02/22/2018
2018-02-222018-03-23
Job Code:
749570
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Job Details

749570 Senior Service Account Manager STAR Kids Sugar Land TX

Senior Service Account Manager - STAR Kids - Sugar Land, TX (749570)

Position Description

Position Description:

 

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM

Senior Service Account Managers are responsible for first-level response and resolution of escalated issues with external and internal customers.

Primary Responsibilities:

  • Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.

  • Provide expertise and customer service support to members, customers, and / or providers

  • Identify and resolve operational problems using defined processes, expertise and judgment

  • Investigate claim and/or customer service issues as identified and communicate resolution to customers.

  • Positions in this function are responsible for first-level response and resolution of escalated issues with external and internal customers.

  • Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.

  • Analyzes and investigates.

  • Provides explanations and interpretations within area of expertise.

Required Qualifications:

  • High School Diploma / GED or higher

  • 2+ years of client account management experience 

  • Beginner Microsoft Word experience - creating, saving, formatting documents

  • Beginner Microsoft Excel experience - creating, saving, formulating spreadsheets

  • 3+ years experience with persons receiving Texas Medicaid benefits and services

  • Knowledge of Waiver Services and Programs for Children with Disabilities in Texas

Preferred Qualifications:

  • Associates Degree (or higher)

  • Bilingual fluency in Spanish & English

  • UNET, COSMOS, FACETS or NICE claims platforms experience

  • Microsoft PowerPoint experience - ability to produce and display a PowerPoint presentation

  • 1+ years of Project management experience

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

Keywords : United Health Group, Account Manager, resolution, customer service, benefits, analyze, Senior Service

 

Job Details

  • Contest Number749570
  • Job TitleSenior Service Account Manager - STAR Kids - Sugar Land, TX
  • Job FamilyCustomer Services
  • Business SegmentCommunity and State

Job Location Information

  • Sugar Land, TX
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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