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Senior Service Account Manager - Telecommute in Buffalo, NY

UnitedHealth Group


Location:
Buffalo, NY
Date:
04/28/2017
Job Code:
1741724
Apply on the Company Site
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Job Details


Senior Service Account Manager - Telecommute in Buffalo, NY(Job Number:711735)
Description

Position Description:

Healthcare isn’t just changing. It’s growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities. 

 

Who are we? Optum360. We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. 

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.

This position will be working directly with our clients. The Senior Service Account Manager serves as a liaison to resolve missing information, bad debt reduction opportunities and complex billing issues. This role involves direct contact with client contacts, sales, and internal billing teams.

Primary Responsibilities:
  • Serve as the liaison to a client customer base to manage retrieval of missing information and bad debt opportunities as well as the resolution of escalated billing issues.
  • Identifies and resolves operational problems using defined processes, billing expertise and judgment
  • Perform required research / analysis to drive resolution of client issues (e.g., root cause analysis)
  • Works independently to prioritize and complete work based upon deadlines'
  • Establish credibility with clients, internal and external business partners.
  • Anticipates customer needs and proactively identifies solutions.
  • Create partnerships with clients to foster open lines of communication and drive identification of ongoing business opportunities and issues
  • Quickly establish rapport relating to the customer in a polite, positive and courteous manner
  • Project patience, empathy, caring, and sincerity in voice tone and words
  • Express thoughts and information clearly and succinctly
  • Ability to make difficult or unpopular decisions and to deliver difficult messages
  • Provides expertise and customer service support to members, customers, and / or providers
Position located in the Buffalo region.

Job Service Account Management
Primary Location US-NY-Buffalo
Other Location 
Organization O360 Quest
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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