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Senior Specialist, Operations Order Management

Walmart


Location:
San Bruno, CA 94066
Date:
02/01/2018
2018-02-012018-03-09
Walmart
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Job Details

938152BRReq ID:938152BRCompany Summary:Walmart Global eCommerce is comprised of Walmart.com, VUDU, SamsClub.com, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.Job Title:Senior Specialist, Operations Order ManagementPosition Summary:Essential Functions



Demonstrates up-to-date expertise in Walmart.com Operations and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Defines and designs Walmart.com Operations processes (for example, supplier interaction, monitoring tracking information) by improving day-to-day execution of processes; collaborating with cross-functional partners (for example, Merchandising, Engineering and Distribution Centers) to solve complex, short- and long-term problems and ensure the needs of the customer and business are met through process execution; providing external partners with operational information, requirements, and performance measurements; and communicating with external partners to ensure compliance with the Walmart.com operational requirements.

Executes process improvement and cross functional projects for Walmart Operations to completion by identifying areas of continual process improvement and improved operational efficiency; driving special projects by leveraging knowledge to solve problems and generate enhanced sales, reduce expenses, and improve customer experience; providing insight for project scope; communicating expectations to relevant parties; and driving progress and ensuring timely completion.

Researches and resolves issues for Walmart.com Operations by generating and reviewing exceptions reports; identify root causes of issues and exceptions; identifying and implementing solutions that drive sales and reduce expenses; directing and supervising cross-functional resolution efforts; driving and ensuring the timely resolution of problems and resolution external partners; and escalating complex issues to manager.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.



Competencies



Customer/Member Centered: Meet Internal and External Customer/Member Needs - Identifies the requirements, expectations, and needs of customers/members. Supports and aligns with initiatives, goals, and actions focused on improving customer/member service. Addresses the concerns and issues of internal and external customers/members. Uses customer/member data, analyses, and insights to improve customer/member-related decisions.

Judgment: Demonstrate Professional Judgment - Researches and integrates relevant information and data, and uses expertise to make recommendations or decisions. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Uses business measures and analyses to identify improvement opportunities. Probes and looks beyond symptoms to determine the root causes of problems and identify possible solutions.

Execution and Results: Focus on Execution and Results - Aligns and pursues work activities to achieve the mission and business priorities of the organization. Shares information, practices, and resources across functions, organizations, and locations to improve performance. Effectively uses existing processes and tools to achieve performance objectives. Uses and explains major process steps to manage time, resources, and challenges to meet goals.City:SAN BRUNOState:CAPosition Description:Order Management is a GEC team located in Bentonville with a reporting structure completely in California. Our small team has responsibility for overseeing the outbound customer order shipment from thousands of locations and this particular position will be responsible for managing the overall systemic and operational flow of orders throughout the Walmart.com network.





Essential Functions



Partner with DSV Ops team to ensure that suppliers meet operational performance standards, while always preserving the customer experience.



Consistently works closely with Walmart.com business partners to define Walmart.com operational processes, to improve day-to-day execution, while continuously providing recommendation for long and short term systemic/operational issues.



Partner with Walmart.com Lab teams to modify and create logic for proprietary applications and reporting, while continuously monitoring existing application performance.



Aide in various adhoc projects ensuring logic, functionality and operational criterias are being met and coincide with the order management trajectory.





About You!



Youre a risk taker, a dreamer that delivers, you have and can implement big initiatives with a positive outlook. You have a can do attitude and a knack for detail and processes. You have a passion for operations, teamwork, efficiency and leadership. You want to be a part of one of the largest retail companies around where the only constant is change and you have these main skills:



Willingness to do whatever it takes to get the job done

Ability to think critically and analytically

Proficient understanding of operations

Strong organizational and communication skills

Fun, creative, team-oriented personalityMinimum Qualifications: 2+ years experience in Shipping, Customer Service and Order Expediting

Logistics, Transportation and/or Merchandising experience

2+ years work experience that demonstrates proficiency with Microsoft Excel and Outlook

1-2 years of being part of Supply Chain or eCommerce Operations



Internal candidates / current associates should have working knowledge of the following systems and tools:



G-Scope

SQL

Bedrock/EDI/Surface

Teradata

HOST/Online Itemfile

Retail Link/DSS

TOOL

Supplier/Seller CenterAdditional Preferred Qualifications: Good working knowledge of SQL and MS-PowerPoint

Aptitude to analyze data to identify trends, issues and opportunities

Ability to identify and manage priorities

Experienced with Order Management Systems

Experienced with Warehouse Management Systems

Experienced with Transport Management Systems

Fulfillment Center experienceCategory:Online Operations Division:Walmart.comDivision Summary:The Walmart.com team is here to provide amazing digital and physical experiences for our customers with seamless access to products and services they want. Marketplace allows us to present an even wider array of vendor products on Walmart.com and beyond. Behind the scenes, e-commerce experts are focused on category growth, program management, business development, and seller onboarding. We continuously strive to deliver incredible selection, ease, and e-commerce innovation to customers.Employment Type:Full TimeRequisition Template:eCommerce
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