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Senior Systems Administration Specialist (Government)


Great Falls, VA
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Job Details

Company AT&T

Job Title Senior Systems Administration Specialist (Government)

Jobid att4-4240281

Location: Great Falls, VA, 22066, USA

Description The Sr. Systems Administration Specialist will be in Northern Virginia and will perform systems administration and operations roles for different customers on long-term contracts.

+ The candidate must have 10+ years’ experience in systems management preferably working in large enterprises for distributed network and communications systems with demonstrated expertise with Linux, Unix, VMware, Windows server, and SQL database-enabled systems to administer and troubleshoot failed services and processes for fielded systems across multiple networks

+ candidate will be part of a network and systems administration team as the single-point-of-contact (SPOC) on an 8x5 basis to plan, coordinate, and execute all activities to manage production platforms across a large enterprise of numerous geographically dispersed sites

+ communicate with carrier-grade operations centers for non-visible/managed systems to include work across disparate ticketing systems to aid in expediting restoration

+ process multiple customer service order requests and manage network system service-impacting incidents from detection through closure.

The candidate will develop and maintain troubleshooting and problem resolution procedures for common issues and develop sufficient expertise of existing operational dataflows to effectively respond to most issues without the need to escalate further.

+ work with program management, impacted internal stakeholders, and customers to manage the operations and support lifecycles across the enterprise product portfolio

+ support and coordinate all change and new software/hardware release activities

+ manage relationships and coordinate work between different teams at different locations as needed

+ attend Release Readiness and Configuration Control Board reviews and walkthroughs as needed

+ maintain and control configurations across all fielded assets

+ continually work towards making improvements in the operations management process, including development of scripts and automation tools to improve management of various platforms and toolsets

+ coordinate and present weekly and bi-weekly operations status at internal and customer meetings.

Candidate must also be willing to take on additional duties that include extended 24x7 data analysis with other team members on a local Virginia customer premises as needed during the year. After receiving on-the-job analysis training, the candidate will perform missions in support of a customer contract and deliverables; manage and track all customer requests for information (RFI) to ensure quality, accuracy, and compliance.

The ideal systems administration candidate has 15+ years operations experience with increasing responsibility managing and troubleshooting Linux, Windows, and SQL servers and is a highly-motivated self-starter who thrives in fast-paced and ever-evolving operations environments

+ must have experience in systems management for complex, distributed data processing and communications systems

+ experience must include hands-on execution of software and hardware management for custom-developed applications running in a Linux-based environment

+ strong server troubleshooting and management experience are necessary for Linux, Microsoft Windows server, VMware, and My-SQL

+ thorough understanding of IP networking and communications are necessary to effectively perform this role

+ understanding of database path troubleshooting at the server level is required to determine the next diagnostic layer

+ candidate should have extensive experience with system administration tools like Dell OpenManage, Xymon, Solarwinds suite (network management, ticketing system, and portals), and others to administer, diagnose, capture and communicate key information about problem and incident resolution status.

The candidate must have mid-level or higher Linux and Windows server certifications as well as background in API and software script development; must demonstrate a high degree of creativity and problem solving, possess strong analytical skills, be detail and process oriented in creating and maintaining documentation, and be extensively capable with MS Office products to produce comprehensive plans, schedules, and supporting materials to help convey detailed information; excellent verbal and interpersonal skills are vital to mission success; must be comfortable interacting with senior leadership from both internal and customer organizations to convey critical information and gain concurrence. A bachelor’s degree is required (Master’s degree preferred), preferably in computer science or an engineering discipline.

Required Clearance: US Citizen, with a Top Secret/SCI

Desired: Storage and event management tools experience: CentOS, NetApp, SolidFire, Splunk; strong familiarity with routing and switching, Voice over IP, time division multiplexing, optical carrier networks, load balancers, optical taps, firewalls, and automated configuration management tools.

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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