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Senior-Systems Administrator *


Oakton, VA
Job Code:
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Job Details

Company AT&T

Job Title Senior-Systems Administrator *

Jobid att4-6873445

Location: Oakton, VA, 22124, USA

Description The Sr. Systems Engineer will be located at the customer site in Washington D.C. This position will be responsible to Build, Maintain, and Document the AT&T VOIP system (Specifically the Avaya Red System, Aura 7). Details of this position shall be as follows.

+ Experience

+ Must have extensive Avaya knowledge and experience

+ Managing Avaya Systems

+ Extensive knowledge of the Avaya Communication Manager

+ Extensive knowledge of the Avaya Call Manager

+ Extensive knowledge of the Avaya Conferencing tools

+ Extensive knowledge of the Avaya Voicemail Systems

+ Build

+ Research, evaluate, and recommend hardware, software, tools, services, upgrades, and patches

+ Install, test, and validate hardware, software, tools, and services meet system specifications and requirements

+ Develop and maintain High-level and Low-level design of VOIP System Architecture

+ Maintenance

+ Monitor alarms of all AT&T systems

+ Perform regularly scheduled preventive maintenance checks on all AT&T systems

+ Verify all interconnections and wiring are in good working condition and validate no non-approved changes and/or alterations have been made

+ Verify all systems are operating per system specifications and requirements

+ Problem Management

+ Perform Tier 1 and 2 troubleshooting when problems are identified through alarms, Service tickets, customer alerts, and/or general inspection.

+ Submit Service Request with vendor when Tier 3 support or high is required

+ Submit problem reports when problems are resolved

+ Complete Customer’s required report for outages

+ Provide Project Manager details to complete Customers RCA

+ Upgrade and Patching

+ Review, Install, and Test available upgrades and patches for all AT&T systems

+ Develop and maintain SOPs (Standard Operating Procedures) for Upgrades / Patching Instructions for all AT&T Systems

+ Documentation

+ Problem Management

+ Develop and maintain Tier 1 SOPs (Standard Operating Procedures) for each AT&T system

+ Update documentation and log files

+ Problem Management Log

+ Upgrade and Patch Log

+ General Maintenance Log

+ IP Address Log

+ New products, tools, HW,SW, Upgrades, and or Patches

+ Provide Project Manager documentation in support of meeting Customer and Change Management requirements for approval

+ Send Weekly status reports

+ Additional items

+ Obtain a government clearance

+ Provide backup support to other team members for planned and unplanned leave

+ Attend all AT&T and customer required meetings

Complete all AT&T and Customer required deliverables

Education: Bachelors of Science in Information Systems Technology, Computer Science or Engineering preferred.

Experience: Typically requires 3-5 years experience.

Supervisory: No.

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