Sign In
 [New User? Sign Up]
Mobile Version

Senior-Systems Administrator *

AT&T


Location:
Washington, DC
Date:
02/19/2018
2018-02-192018-03-20
Job Code:
att4-6873435
Apply on the Company Site
  •  
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Company AT&T

Job Title Senior-Systems Administrator *

Jobid att4-6873435

Location: Washington, DC, 20044, USA

Description The Sr. Systems Engineer will be located at the customer site in Washington D.C. This position will be responsible to Build, Maintain, and Document the AT&T VOIP system (Specifically the Avaya Red System, Aura 7). Details of this position shall be as follows.



+ Experience



+ Must have extensive Avaya knowledge and experience

+ Managing Avaya Systems

+ Extensive knowledge of the Avaya Communication Manager

+ Extensive knowledge of the Avaya Call Manager

+ Extensive knowledge of the Avaya Conferencing tools

+ Extensive knowledge of the Avaya Voicemail Systems



+ Build



+ Research, evaluate, and recommend hardware, software, tools, services, upgrades, and patches

+ Install, test, and validate hardware, software, tools, and services meet system specifications and requirements

+ Develop and maintain High-level and Low-level design of VOIP System Architecture



+ Maintenance



+ Monitor alarms of all AT&T systems

+ Perform regularly scheduled preventive maintenance checks on all AT&T systems



+ Verify all interconnections and wiring are in good working condition and validate no non-approved changes and/or alterations have been made

+ Verify all systems are operating per system specifications and requirements



+ Problem Management



+ Perform Tier 1 and 2 troubleshooting when problems are identified through alarms, Service tickets, customer alerts, and/or general inspection.

+ Submit Service Request with vendor when Tier 3 support or high is required

+ Submit problem reports when problems are resolved



+ Complete Customer’s required report for outages

+ Provide Project Manager details to complete Customers RCA



+ Upgrade and Patching



+ Review, Install, and Test available upgrades and patches for all AT&T systems

+ Develop and maintain SOPs (Standard Operating Procedures) for Upgrades / Patching Instructions for all AT&T Systems



+ Documentation



+ Problem Management



+ Develop and maintain Tier 1 SOPs (Standard Operating Procedures) for each AT&T system



+ Update documentation and log files



+ Problem Management Log

+ Upgrade and Patch Log

+ General Maintenance Log

+ IP Address Log



+ New products, tools, HW,SW, Upgrades, and or Patches



+ Provide Project Manager documentation in support of meeting Customer and Change Management requirements for approval



+ Send Weekly status reports



+ Additional items



+ Obtain a government clearance

+ Provide backup support to other team members for planned and unplanned leave

+ Attend all AT&T and customer required meetings



Complete all AT&T and Customer required deliverables



Education: Bachelors of Science in Information Systems Technology, Computer Science or Engineering preferred.



Experience: Typically requires 3-5 years experience.



Supervisory: No.



Apply on the Company Site
Powered ByLogo

Featured Jobs[ View All ]

Featured Employers [ View All ]