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Senior Technical Data Analyst, Business Operations

Cox Communications

Atlanta, GA
Job Code:
Cox Communications
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Job Details

Company Cox Communications
Title: Senior Technical Data Analyst, Business Operations
JobID: 1717860
Category: Information Technology
Industry: Cox Communications, Inc.
Job Type: Full-time


This individual will support technology delivery and business operations as well as establish and implement technical and operating performance standards.   The individual in this position will use data mining and analytical techniques to gather data from multiple sources and integrate in datasets that will be used to support the evolution of Performance Portfolio Reporting and Analytics for Cox Technology and the Enterprise Dev & Ops organization. This role also support the reporting and data analysis needs of the organization by transitioning detailed requirements into logical data flows, using computer programming tools, i.e. SQL to provide data solutions based on those requirements. This individual is responsible for organizing and developing multiple data sources used to build dashboards, scorecards, reports and forecasts along with producing analysis findings.

Able to understand and communicate complex business and technical concepts to technical and non-technical audiences across departments
Partner Gathers data/report requirements to support report , dashboard and scorecard development and other requirements
Develops new and modifies existing SQL queries to gather data from multiple sources to be used in solutions
Develops visualizations that for various levels of leadership
Ensures that solutions are built with the ease of usability, interpretation and consumption in mind
Performs quality assurance reviews and tests to ensure data validity
Troubleshoots/investigates end-user report questions
Documents applications, data structures, procedures, and SQL code
Uses Tableau to pull ad-hoc data and validate custom reporting
Supports reporting and analytics by investigating data analysis requests and explaining data logic or report details
Ensures that data sets meet requirements for use by report designers and analysts
Hands off data sets to report designers & analysts
Supports needs for refresh of data sets
Partners with EBI automate/create long-term reporting solutions
Communicates technical and business aspects of work efforts between team members
Reviews vendor documents as appropriate including detailed functional specifications, and file and field layouts and determines if vendor solutions meet Cox requirements. 
Develops measurements and reports on key service-level metrics.
Possesses a clear understanding of the architecture standards, a high-level understanding of the business, and a deep understanding of respective domain architectures (business, information, application, technology)

Understanding of, and execution in line with, the organization’s goals and objectives
Excellent written and oral communication skills
Ability to communicate ideas in both technical and layman’s language
Able to prioritize and execute tasks in a high-pressure, time-sensitive environment
Experience working in a team-oriented, collaborative environment
Proven ability to take initiative
Operates with complete latitude for independent judgment
Innovates new and unique approaches without guidance from others



Typically requires BS/BA in related discipline OR 5+ years experience in related field; certification required in some areas - OR - MS/MA and generally 3-5 years experience in related field; certification required in some areas
3+ years of practical SQL development experience for data presentation
3+  years of experience performing data analysis, forecasting and reporting activities on both Technology and Financial data
3+ years of practical report development experience utilizing Business Intelligence reporting platforms (OBIEE, Tableau, Business Objects, Reporting Services, Hyperion Essbase, etc.)
Requires strong knowledge of SQL query, VBA, MS Excel, pivot tables, advanced formulas, and charts.
Strong analytical and interpersonal skills to partner with business owners and end-users of reports.
Experience developing and presenting scorecards and dashboards

BS/BA degree in related discipline strongly preferred (software engineering, computer science, Electrical Engineering or similar).  
3+ years direct experience in technology business management roles or similar,
Good project management skills and/or substantial exposure to project-based work structures
Prior experience working for an MSO.

About Cox Communications


Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Organization: Cox Communications, Inc.

Primary Location: US-GA-Atlanta-6305 Peachtree Dunwoody Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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