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Senior Technical Support Analyst - Carlsbad, CA

UnitedHealth Group

Carlsbad, CA
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Job Details

738910 Senior Technical Support Analyst Carlsbad CA

Senior Technical Support Analyst - Carlsbad, CA (738910)

Position Description

Position Description:

Energize your career with one of Healthcare’s fastest growing companies.  


You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

UnitedHealth Group, OptumRx specializes in the delivery, clinical management and affordability of prescription medications and consumer health products. Our goal is to deliver high-quality, integrated services to promote optimal member outcomes, superior savings and outstanding customer service.

The role requires local technical support to UnitedHealth Group's computer user community, and a provide track record of providing installations, upgrades, computing problem resolution, and diagnosis of issue severity, recovery and project implementation.

The Senior Technical Support Analyst serves as the system administrator responsible for Applications and PC related equipment with the Automated Pharmacy System (APS). The position requires support and maintenance to all APS production systems, host systems, and working with external vendors. In addition, this includes software installations, upgrades, root cause analysis / resolution, recovery, project documentation and implementation, ensuring maximum up-time of all workstations and peripheral equipment.

Primary Responsibilities:
  • Assisting pharmacy technicians and systems operators with workstations, operating systems and infrastructure
  • User applications and system configuration
  • Hardware setup
  • Troubleshooting issues
  • Reporting
  • Working with the technical services support staff
  • Serving as a key point of contact
  • Maintain and review SLAs with supervisor; update and record, as necessary
  • Coordinate work between mail services facilities to ensure health and support status of the APS networks set up and run routine network time access testing
  • Performs and reviews setup of monitoring software and for providing reporting parameters
  • Review project status and make adjustments to meet expected timelines on all APS projects
  • Organize and submit Change Requests, manage incidents / problem tickets and support projects / initiatives
  • Documentation of all APS processes for both facilities
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years of systems administration experience
  • 2+ years of experience with Windows systems, including Wintel and Windows Server
  • 2+ years of experience with PC troubleshooting
  • Network knowledge
Preferred Qualifications:
  • Bachelor's Degree (or higher)
  • Helpdesk experience
  • Project leadership experience
  • Experience writing SQL
  • Disaster recovery experience
  • Altiris experience
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group; Senior Technical Support Analyst; Carlsbad, CA; Windows systems, Wintel and Windows Server, OptumInsight, IT Systems Analyst, Healthcare IT, Networking, SQL, HelpDesk, AltIris, Disaster Recovery, Project Leadership

Job Details

  • Contest Number738910
  • Job TitleSenior Technical Support Analyst - Carlsbad, CA
  • Job FamilyInformation Technology
  • Business SegmentOptumRx

Job Location Information

  • Carlsbad, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftVariable
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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