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Senior Technical Support Analyst - Cypress, CA

UnitedHealth Group

Cypress, CA
Job Code:
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Job Details

758514 Senior Technical Support Analyst Cypress CA

Senior Technical Support Analyst - Cypress, CA (758514)

Position Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

As a Senior Technical Support Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs; password reset assistance, PC hardware / software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.

Primary Responsibilities:
  • Support users IT requests and issues at your assigned site.
  • Support remote users IT requests and issues.
  • Resolve assigned Service Now Tickets, efficiently and professionally.
  • Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
  • Follow all escalation procedures according to service level agreement
  • Use remote control tools such as Bomgar to assist end users when needed
  • Demonstrate a depth and breadth of knowledge/skills in own area and is often able to these outside of own function
  • Act as a technical resource to others to resolve problems, issues, errors or related
  • Anticipate customer needs and proactively identifies solutions
  • Plan, prioritize, organize and complete work to meet established objectives
  • Extensive work experience, possibly in multiple functions.
  • Work does not usually require established procedures.
  • Works independently.
  • Works well with a team
  • Mentors others.
  • Acts as a resource for others.
  • Coordinates others' activities.
Required Qualifications:
  • High School Diploma / GED or higher
  • 5+ years of desktop support or equivalent role
  • Experience with Windows 7 / 10 and Active Directory

Preferred Qualifications:

  • Bachelor's Degree or higher
  • Preferred Certifications (one or more of the following) MCSA/MCSE, CompTIA A+
  • Working experience of Altiris system
  • Working experience with thin clients, and virtual desktop (VDI) environment
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords:  UnitedHealth Group; Optum; Senior Technical Support Analyst; Carlsbad, CA; desktop support; Windows 7/10; Active Directory; Altiris system; VDI

Job Details

  • Contest Number758514
  • Job TitleSenior Technical Support Analyst - Cypress, CA
  • Job FamilyInformation Technology
  • Business SegmentOptum Technology

Job Location Information

  • Cypress, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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