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Senior Technical Support Analyst - Duluth, MN

UnitedHealth Group

Duluth, MN
Job Code:
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Job Details

Senior Technical Support Analyst - Duluth, MN(Job Number:718155)

Position Description:

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

As a Sr. Tech Support Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels.

Primary Responsibilities:
  • Provide outstanding customer support to both internal and external customers
  • Accountable for all items assigned in the ticketing system, including following up with customers on open tickets
  • Troubleshoot issues related to PC software, PC hardware, and network connectivity of medium complexity
  • Assist customers with issues both remote (home or office based employees) and local to site
  • Handle live customer calls for priority issues transferred from UnitedHealth Group service desk
  • Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment to meet established objectives
  • Ability to analyze issues and either determine root cause and identify appropriate solutions or appropriately escalate
  • Identify process improvement opportunities
  • Contribute information to a knowledge management system to help in reducing incident resolution times
  • Basic, structured, standard approach to work

Job Technology Support
Primary Location US-MN-Duluth
Other Location 
Organization End User Technology Services
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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