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Senior Technical Support Analyst - Overland Park, KS

UnitedHealth Group

Overland Park, KS
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Job Details

750991 Senior Technical Support Analyst Overland Park KS

Senior Technical Support Analyst - Overland Park, KS (750991)

Position Description

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Senior Technology Support Analyst serves as the system administrator responsible for Applications and PC related equipment with the Automated Pharmacy System (APS). The position requires support and maintenance to all APS production systems, host systems, and working with external vendors. In addition, this includes software installations, upgrades, root cause analysis/resolution, recovery, project documentation and implementation, ensuring maximum up-time of all workstations and peripheral equipment.

Primary Responsibilities:

  • Assisting pharmacy technicians and systems operators with workstations, operating systems and infrastructure
  • User applications and system configuration
  • Hardware setup
  • Troubleshooting issues
  • Reporting
  • Working with the technical services support staff
  • Serving as a key point of contact

Additional Duties and Responsibilities:

  • Maintain and review SLAs with supervisor; update and record, as necessary
  • Coordinate work between mail services facilities to ensure health and support status of the APS networks set up and run routine network time access testing
  • Performs and reviews setup of monitoring software and for providing reporting parameters
  • Review project status and make adjustments to meet expected timelines on all APS projects
  • Organize and submit Change Requests, manage incidents/problem tickets and support projects/initiatives
  • Documentation of all APS processes for both facilities

Required Qualifications:
  • High School Diploma or GED
  • Experience of systems administration experience
  • Experience with Windows systems, including Wintel and Windows Server
  • Experience with PC troubleshooting
  • Network knowledge
  • Must be able to work 4:30am – 12:30pm daily

Preferred Qualifications:

  • Helpdesk experience
  • Project leadership experience
  • Experience writing SQL
  • Disaster Recovery experience
  • Altiris experience

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number750991
  • Job TitleSenior Technical Support Analyst - Overland Park, KS
  • Job FamilyInformation Technology
  • Business SegmentOptum Technology

Job Location Information

  • Overland Park, KS
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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