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Senior Technology Support Analyst - Tucson, AZ

UnitedHealth Group


Location:
Tucson, AZ
Date:
04/24/2018
2018-04-242018-05-23
Job Code:
762072
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Job Details

762072 Technology Support Analyst Tucson AZ

Senior Technology Support Analyst - Tucson, AZ (762072)

Position Description

 
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
 
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
 
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.

The Senior Technology Support Analyst is responsible for effective provisioning, installation / configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, members, and Partners.

This individual will assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities include the definition of needs and technical strategy; research and development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.

This individual is accountable for the following systems: Windows systems that support the infrastructure; Windows and Application systems that support Asset Management; Responsibilities on these systems include Technical Support engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.

Position Description:
  • Engineering of Technical Support related solutions for various project and operational needs.
  • Troubleshooting issues related to software, hardware, and network connectivity of medium complexity.
  • Accountable for all items assigned in the ticketing system, including following up with customers on open tickets.
  • Install new / rebuild existing laptop / desktop and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project / operational requirements.
  • Install and configure systems such as supports infrastructure applications or Asset Management applications.
  • Develop and maintain installation and configuration procedures.
  • Research and recommend innovative, and where possible automated approaches for system administration tasks.
  • Customer Service-coordinate and communicate with impacted internal and external constituencies.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
  • Provide Tier III / other support per request from various constituencies. Investigate and troubleshoot issues.
  • Repair and recover from hardware or software failures.
Required Qualifications:
  • High School Diploma / GED or higher
  • 5+ years of experience in desktop support or in an equivalent role
  • Experience with Windows 7 and 10
  • Working experience with thin clients, and virtual desktop (VDI) environment
Preferred Requirements:
  • Preferred Certifications (one of more of the following): MCSA / MCSE, MCTIP, CompTIA A+
  • Active Directory knowledge

Technology Careers with Optum. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.

 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Senior Technology Support Analyst, IT Support, IT Desktop Support, virtual desktop (VDI) environment

Job Details

  • Contest Number762072
  • Job TitleSenior Technology Support Analyst - Tucson, AZ
  • Job FamilyInformation Technology
  • Business SegmentOptum Technology

Job Location Information

  • Tucson, AZ
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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