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Service Account Manager Associate (Customer Specialist)-Bothell, WA

UnitedHealth Group

Bothell, WA
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Job Details

754323 Service Account Manager Associate Customer SpecialistBothell WA

Service Account Manager Associate (Customer Specialist)-Bothell, WA (754323)

Position Description

Position Description


Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

Positions in this function are responsible for first-level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.

Primary  Responsibilities:

  • Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
  • Identifies and resolves operational problems using defined processes, expertise and judgment
  • Investigate claim and/or customer service issues as identified and communicate resolution to customers
  • Provide feedback to team members regarding improvement opportunities
  • Provides expertise and customer service support to members, customers, and/or providers
  • Experience in CPS
  • Extensive work experience within own function.
  • Work is frequently completed without established procedures.
  • Works independently.
  • May act as a resource for others.
  • May coordinate others activities.


Required Qualifications:

  • High School Diploma or GED.
  • 2+ years of customer service experience analyzing and solving customer problems
  • Intermediate proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications (Word, PowerPoint) (Word:  creating documents, formatting, editing)   (PowerPoint: creating, presenting, editing presentations.) Microsoft Excel (data entry, sort / filter, and work within tables and understand formulas)
  • 1+ years of Healthcare experience

Preferred Qualifications:

  • 1+ year CPS system experience 

Soft Skills:

  • Ability to navigate a computer while on the phone
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
  • Ability to work independently and be motivated

Physical Requirements and Work Environment:

  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords:  account management, escalations, customer service, healthcare, problem solving.

Job Details

  • Contest Number754323
  • Job TitleService Account Manager Associate (Customer Specialist)-Bothell, WA
  • Job FamilyCustomer Services
  • Business SegmentEmployer and Individual

Job Location Information

  • Bothell, WA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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