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Service Account Manager Associate - Franklin, TN

UnitedHealth Group


Location:
Franklin, TN
Date:
05/30/2017
Job Code:
1728204
Apply on the Company Site
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Job Details


Service Account Manager Associate - Franklin, TN(Job Number:705643)
Description

Position Description:

 

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)

Positions in this function are responsible for the overall daily delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.

Primary Responsibilities:

  • Identifies and resolves operational problems using defined processes, expertise and judgment
  • Investigate claim and/or customer service issues as identified and communicate resolution to customers
  • Provides expertise and customer service support to members, customers, and/or providers’
  • items will be discussed in discovery call
  • Extensive work experience within own function.
  • Daily data entry
  • Reports generation
  • Working in an administrative support role
  • Work with internal and external client systems
  • Communicating with internal and external clients
  • Work is frequently completed without established procedures.
  • Works independently.
  • May act as a resource for others.
  • May coordinate others' activities

Key Words: Franklin, TN; Customer service; Xcel; Data Analytics; Credit Balance


Job Service Account Management
Primary Location US-TN-Franklin
Other Location 
Organization Optum Ops-Payment Integrity
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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