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Service Account Manager Associate - Tampa, FL

UnitedHealth Group


Location:
Tampa, FL
Date:
04/19/2018
2018-04-192018-05-18
Job Code:
757566
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Job Details

757566 Service Account Manager Associate Tampa FL

Service Account Manager Associate - Tampa, FL (757566)

Position Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The purpose of Service Account Manager Associate is to delight our customers by resolving their issues through fast and accurate problem identification, routing to the appropriate department or Account Manager when applicable with resolution or status of issues requiring additional research.

Positions in this function are responsible for first - level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.

Primary Responsibilities:
  • Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
  • Quickly and accurately identify and assess customer issues and resolve the issues real - time
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Investigate claim and / or customer service issues as identified and communicate resolution to customers
  • Provide feedback to team members regarding improvement opportunities
  • Provide expertise and customer service support to members, customers, and / or providers
  • Quickly establish rapport relating to the customer in a polite, positive and courteous manner
  • Project patience, empathy, caring, and sincerity in voice tone and words
  • Express thoughts and information clearly and succinctly
  • Handle irate callers in a manner that defuses their emotion
  • Achieve quality and efficiency objectives
  • Maintain proficiency in all technical applications (technical skills and system knowledge)
  • Comply with all current policies, procedures and workflows
  • Extensive work experience, possibly in multiple functions
  • Work does not usually require established procedures
  • Works independently
  • Mentors others
  • Acts as a resource for others
  • Coordinates others' activities
Required Qualifications:
  • High School Diploma / GED (or higher)
  • Customer Service and / or Claims experience
  • Previous experience working in metric driven, production environment
Preferred Qualifications:
  • Some College experience (or higher)
  • Account management experience
  • Bilingual
  • ISET, UNET, eServices knowledge
  • Previous appointment setting experience or administrative experience with attention to detail
Soft Skills:
  • Excellent written and verbal communication skills
  • Self - Starter with ability to work independently
Physical Requirements and Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Service Account Manager Associate, Tampa, FL, UnitedHealthcare Global, UHC, Customer Service, Claims experience

Job Details

  • Contest Number757566
  • Job TitleService Account Manager Associate - Tampa, FL
  • Job FamilyCustomer Services
  • Business SegmentUnitedHealthcare Global

Job Location Information

  • Tampa, FL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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