Service Account Manager Associate - Wauwatosa, WI
UnitedHealth Group
Location:
Wauwatosa, WI
Date:
04/19/2018
Job Code:
760580
Apply on the Company Site
Job Details
Service Account Manager Associate - Wauwatosa, WI (760580)
Position Description
Welcome
to one of the toughest and most fulfilling ways to help people,
including yourself. We offer the latest tools, most intensive training
program in the industry and nearly limitless opportunities for
advancement. Join us and start doing your life's best work.(sm)
Positions in this function are responsible for first - level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.
Primary Responsibilities:
Positions in this function are responsible for first - level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.
Primary Responsibilities:
- Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
- Identifies and resolves operational problems using defined processes, expertise and judgment
- Investigate claim and / or customer service issues as identified and communicate resolution to customers
- Provide feedback to team members regarding improvement opportunities
- Provides expertise and customer service support to members, customers, and / or providers Completing health assessments telephonically for new members
- Outreaching to targeted members to educate them on their benefits and engage them in UnitedHealthcare programs and services
- Conduct outreach for member health assessments
- Other duties, as assigned
- Extensive work experience within own function
- Work is frequently completed without established procedures
- Works independently
- May act as a resource for others
- May coordinate others' activities
Requirements:
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Account manager, outbound calls, UnitedHealth Group, health care, office, phone support
- High School Diploma / GED with 4+ years of experience working within the medical field OR case management
- 1+ years of experience with Microsoft Word (create / edit documents) and Microsoft Excel (sort / filter spreadsheets)
- 1+ years of experience working with under - served populations
- Bachelor's Degree (or higher) in Social Work, Licensed Practical Nurse
- Fluent in English and Spanish
- Prior experience in Managed Care
- Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
- Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Account manager, outbound calls, UnitedHealth Group, health care, office, phone support
Job Details
- Contest Number760580
- Job TitleService Account Manager Associate - Wauwatosa, WI
- Job FamilyCustomer Services
- Business SegmentCommunity and State
Job Location Information
- Wauwatosa, WI
United States
North America
Additional Job Detail Information
- Employee StatusRegular
- ScheduleFull-time
- Job LevelIndividual Contributor
- ShiftDay Job
- TravelNo
- Telecommuter PositionNo
- Overtime StatusNon-exempt
UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
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