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Service Account Manager Associate - Wauwatosa, WI

UnitedHealth Group


Location:
Wauwatosa, WI
Date:
04/19/2018
2018-04-192018-05-18
Job Code:
760580
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Job Details

760580 Service Account Manager Associate Wauwatosa WI

Service Account Manager Associate - Wauwatosa, WI (760580)

Position Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)

Positions in this function are responsible for first - level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.

Primary Responsibilities:
  • Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
  • Identifies and resolves operational problems using defined processes, expertise and judgment
  • Investigate claim and / or customer service issues as identified and communicate resolution to customers
  • Provide feedback to team members regarding improvement opportunities
  • Provides expertise and customer service support to members, customers, and / or providers Completing health assessments telephonically for new members
  • Outreaching to targeted members to educate them on their benefits and engage them in UnitedHealthcare programs and services
  • Conduct outreach for member health assessments
  • Other duties, as assigned
  • Extensive work experience within own function
  • Work is frequently completed without established procedures
  • Works independently
  • May act as a resource for others
  • May coordinate others' activities
Requirements:
  • High School Diploma / GED with 4+ years of experience working within the medical field OR case management
  • 1+ years of experience with Microsoft Word (create / edit documents) and Microsoft Excel (sort / filter spreadsheets)
  • 1+ years of experience working with under - served populations
Assets:
  • Bachelor's Degree (or higher) in Social Work, Licensed Practical Nurse
  • Fluent in English and Spanish
  • Prior experience in Managed Care
Physical Requirements and Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV / AIDS and high - risk pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Account manager, outbound calls, UnitedHealth Group, health care, office, phone support

Job Details

  • Contest Number760580
  • Job TitleService Account Manager Associate - Wauwatosa, WI
  • Job FamilyCustomer Services
  • Business SegmentCommunity and State

Job Location Information

  • Wauwatosa, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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