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Service Account Manager - MD Telecommute

UnitedHealth Group

Baltimore, MD
Job Code:
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Job Details

736383 Service Account Manager MD Telecommute

Service Account Manager - MD Telecommute (736383)

Position Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

Senior Service Account Managers are responsible for first - level response and resolution of escalated issues with external and internal customers. 

Primary Responsibilities:
  • Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.
  • Provide expertise and customer service support to members, customers, and / or providers
  • Identify and resolves operational problems using defined processes, expertise and judgment
  • Investigate claim and / or customer service issues as identified and communicate resolution to customers
  • Ability to deliver tough messages to members and client.
  • Strong written and verbal communication skills.
  • Strong presentation skills and ability to travel within Maryland to conduct meetings.
  • Experience managing complex claim issues, including working with providers, provider relations, members and clinical on behalf of the member.
  • Managing operational reporting as needed.
  • Ability to understand client intent of benefits, document and forward to business partners for programming.
  • Experience with BTB, TOPS and iBAAG a plus.
  • Demonstrated ability to solve problems independently.
Required Qualifications:
  • High School Diploma / GED
  • 2+ years of Client Account Management experience
  • 1+ years of Claims Processing experience
  • Experience with Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
  • Ability to travel 25% of the time in the state of MD
Preferred Qualifications:
  • Bachelor's Degree (or higher)
  • UNET, COSMOS, FACETS or NICE claims platforms experience
  • Project Management experience
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Service Account Manager. Insurance Claims Support, Healthcare Support, Claims 

Job Details

  • Contest Number736383
  • Job TitleService Account Manager - MD Telecommute
  • Job FamilyCustomer Services
  • Business SegmentEmployer and Individual

Job Location Information

  • Baltimore, MD
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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