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Service Account Manager Payer Operations - Franklin, TN

UnitedHealth Group


Location:
Franklin, TN
Date:
05/26/2017
Job Code:
1748089
Apply on the Company Site
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Job Details


Service Account Manager Payer Operations - Franklin, TN(Job Number:714435)
Description

Position Description:

Energize your career with one of Healthcare’s fastest growing companies. 

You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The purpose of the Service Account Manager is to delight our customers by resolving their issues through fast and accurate problem identification, routing to the appropriate department or Account Manager when applicable with resolution or status of issues requiring additional research.

Positions in this function are responsible for first - level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.

Primary Responsibilities:
  • Manages Client relationships for both internal and external clients
  • Consistently achieves quality metrics expectations as set by client
  • Provides invoicing and reporting for assigned clients
  • Has knowledge of workflow management across the CoE organization (AWA, Suspense, Research, PRA, Client AR, Open Credits)
  • Process Documentation for all clients and processes
  • Has access to multiple client systems and is able to efficiently navigate
  • Manages assigned inventory
  • Basic claims writing fundamentals
  • Extensive work experience, possibly in multiple functions
  • Work does not usually require established procedures
  • Works independently
  • Mentors others
  • Acts as a resource for others
  • Coordinates others' activities

Job Service Account Management
Primary Location US-TN-Franklin
Other Location 
Organization Optum Ops-Payment Integrity
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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