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Service Consultant I / Payroll Support

ADP


Location:
Elk Grove Village, IL
Date:
11/15/2017
2017-11-152017-12-14
Job Code:
144131
ADP
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Job Details

JobId: 144131
Job Title: Service Consultant I / Payroll Support
Location: Elk Grove Village, IL
Category: Client Service
Employment: Full-Time
Open Date: 2017-10-20T06:14:57Z Close Date: 2022-10-19T00:00:00Z

Description:

Human Capital Management Service Consultant I

Thanks for clicking! Let us tell you a little more...

  • Are you a customer service superhero who can leap tall client questions in a single bound and use your laser vision to focus in on key priorities? (FYI - We only wear capes on Fridays.)
  • Are you all about the follow up and follow through that helps you and your clients achieve serious results? #winning
  • Most importantly, do you love people and thrive in a fast-paced, collaborative environment? (Oh yes, we used the \"L\" word and it's that serious.)

Well, then you might be just the right person we're looking for.

First things first: We believe people make great companies, not the other way around. Our people make all the difference in our mission to deliver innovative HR products and services that help employees stay productive and manage their life on their terms.

In this role, it's all about enabling our customers to be more effective employers. Our customer service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. (P.S. Did you know that the majority of our customers are not only satisfied, but they'd recommend ADP to someone else?) It gets better: You'll be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace. #rockstar

What you'll do:

  • Research, troubleshoot and resolve ADP/client application items in the area of system set up, product functionality, product enhancements and general client inquiries
  • Analyze complex client requirements for payroll, benefits, time and human resource policy and procedures
  • Use strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues

What you need to do the job:

  • A sense of humor (Kidding...sort of) #sorrynotsorry
  • Bachelor's degree OR
  • Equivalent Military experience OR
  • Experience working in client service / customer service environment or systems integration environment
  • Strong communication skills (verbal and written)
  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
  • Business/financial acumen: Ability to apply critical thinking and a data-driven, analytical approach to decision-making and problem-solving
  • Be a self-starter who can prioritize tasks and manage deadlines
  • Experience in HR, Payroll, Benefits and/or Time a plus

Just some of the reasons why you'll love working here:

  • You can be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
  • You can bring your passion and fun. Corporate culture woven from highly diverse perspectives and insights.
  • You can balance work and personal time like a boss. Resources and flexibility to more easily integrate your work and your life.
  • You can become a certified \"smarty pants.\" Ongoing training and development opportunities for even the most insatiable learner.
  • We pay you to pay it forward. Company paid time off for volunteering for causes you care about.

If you've made it down this far, we have to ask: What are you waiting for? Apply now!

-----

More about ADP:

ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

#LISERVICE
#cb#



The primary focus of the HCM Service Consultant is to deliver stellar service to their assigned book of clients through the total ownership and timely resolution of client inquiries, the day-to-day interaction with clients, the maintenance of client specific documentation, the implementation of small scale client projects, the participation in the product release management activities, the proactive communication of product release information that benefits or impacts the client, and the advocacy of client issues and suggestions as input to the product roadmaps. These associates develop product and business domain expertise in areas such as Payroll, Talent Aquisition, Human Resources, Time, Benefits as well as a functional understanding of any interfaced ADP products like Virtual Edge, Enterprise eTime, ADP Talent Management, etc.


Serves as primary support liaison between company and client. Manages large array of service/product offerings in support of One Stop Shop philosophy. Proactively managing relationships with client account executive. Using analytical and project skills, provides a wide-variety of billable, specialized services to client base. Conveys client feedback to internal functional leaders to improve the client experience.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
  • Strong client relationship building skills
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
  • Ability to learn and apply basic concepts in new situations
  • Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
  • Demonstrated organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
  • Proficient in the latest web technologies and working knowledge of various operating systems
  • A history of successful performance in one of the following operational, implementation or client service positions: Coordinator/ Specialist/ Tax Service Coordinator/Account Executive
  • Ability to collaborate and work in a team environment as well as work independently while making sound decisions
  • Good knowledge of industry tools
  • Excellent analytical and time management skills
  • Excellent communication skills - both verbal and written

Please check your email for an invitation to schedule a phone interview if you are selected for further consideration.

(Please check your Spam folders for emails from ADP - Career Opportunities)


Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.


At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.



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