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SERVICE COORDINATOR - SEATTLE

Home Depot


Location:
Seattle, WA
Date:
08/16/2017
2017-08-162017-09-14
Job Code:
108600
Apply on the Company Site
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Job Details

HDE SERVICE COORDINATOR - SEATTLE - Seattle WA 98133 Skip Navigation
Job Details

SERVICE COORDINATOR - SEATTLE (108600)

WA - Seattle

  • Date Posted: Jun 21, 2017
  • Company: Home Services
  • Travel: 0-10%
  • Functional Area: Services
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:

POSITION PURPOSE
The Service Coordinator is responsible for managing the services process in the branch in addition to SAP/Care Customer tickets. The Coordinator will work with the Customer Service Center, field managers and installers to schedule services, meet customer expectations and resolve customer service issues.


MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
40%-Schedule open services with customers and installers. 
10%-Place product re-orders when needed and track to ETA to schedule services. 
10%-Open new service orders for customers that call in. 
20%-Manager services to resolution on a daily basis by using reports and communicating with customers, installers and the Customer Service Center. 
10%-Close completed services by making completion calls to customers to confirm satisfaction. 
10%-Responsible for resolution of SAP/Care Customer tickets by contacting customers and working with field installation teams and Customer service Center to resolve issues.
NATURE AND SCOPE

This position reports to Branch Installation Manager 
This position has no Direct Reports

ENVIRONMENTAL JOB REQUIREMENTS
Environment: 
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel: 
Typically requires overnight travel less than 10% of the time.


ESSENTIAL SKILLS:

MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 2 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Preferred Qualifications:
Some knowledge and experience in the home improvement industry 
Prior clerical and/or administrative background 
Computer proficiency in Microsoft Office products 
Flexible to work a schedule to include nights, holidays and weekends

Knowledge, Skills, Abilities and Competencies:

Ability to work as part of a team and be self-motivated with little supervision 
Proven ability to manage multiple task simultaneously 
Excellent communication skills, both written and verbal 
Excellent organization skills and attention to detail 
Computer skills and proficiency in Microsoft Office 
Highly organized approach and ability to work in a fast paced environment


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply on the Company Site
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