SERVICE DELIVERY MANAGER
Location:Santiago, Region Metropolitana, Chile
Area of InterestTechnical Support
Must Speak Spanish and live in Chile
What You'll Do * Lead global service delivery experience to the customer - single point of ownership and accountability for all customer service delivery related activities * Assure customer outcomes * Manage customer level profitability - identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, and manage projects successfully while meeting revenue and cost budgets * Maximize customer loyalty and satisfaction with key customer stakeholders by driving value in service delivery * Capture and articulate value with key stakeholders in periodic business reviews and throughout service engagements Who You'll Work With Team responsible for providing leadership of all services delivered for a Service Provider will drive customer satisfaction and profitable growth for the accounts and customers. Who You Are * College Degree (Bachelor, Masters) - technical or business * Executive engagement - communication, presence and skills * Familiarity with services support of networking technologies helping customers plan, build and manage networking infrastructure * Manage to Profitability Targets - considering cost, margin, revenue (growth, forecasting) * 8-10 years relevant industry related experience (e.g. IT domain expertise) * Helpful if candidate has Technical & Business certifications (e.g. ITIL, CISSP, PMP, CCIE) * Working knowledge of IT standards/frameworks (e.g. ITIL, eTOM) and trends (e.g. cloud) * Successfully navigate across Cisco and customer landscape to drive mutual success - understand and manage political realities to achieve goals * Manage a business in an independent manner, and be comfortable operating in an un-supervised environment making decisions to achieve Cisco business goals and customer satisfaction * Working knowledge of Cisco service capabilities and offerings across services portfolio - ability to engage subject matter expertise as appropriate * Experience working with Collaboration Technologies Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
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