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Service Excellence Specialist - Group Insurance

Prudential


Location:
Dresher, PA
Date:
03/23/2017
Job Code:
396018
Prudential
Apply on the Company Site
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Job Details

Position Title: Service Excellence Specialist - Group Insurance
Job Code: 396018
Job Location: Pennsylvania-Dresher
Description:
Prudential’s Group Insurance (GI) Service Excellence Team is seeking a Service Excellence Specialist  to provide dedicated service support to GI Account Management. The incumbent will be responsible for interfacing with GI Distribution offices on a daily basis by providing customer support through partnership on an assigned book of business. This position is focused on the resolution of escalated and transactional customer submitted inquiries through active collaboration with internal service functions. Incumbent will also be required to proactively identify trends, pinpoint educational service opportunities, and internal process gaps within internal administrative systems for analysis. Incumbent must have the ability to operate under tight time constraints, and possess the ability to manage multiple competing priorities.
 
  • Act as a liaison to facilitate the resolution of customer submitted inquiries between GI Distribution, internal partners, customers, and producers to drive positive customer experiences.
  • Accountable for the resolution of producer and/or customer inquiries which may entail compliance, regulatory, or procedural risks to the organization.
  • Input, track, and manage the closure of customer inquiries within internal administrative systems
  • Participate in partnership meetings with internal business partners to provide consultative support in the identification of process gaps and enhancement opportunities

*In addition to the preferred office locations of Dresher, PA and Roseland, NJ, we will consider virtual work arrangements for applicants who possess the required work experience and job qualifications.


 
  • Three (3) plus years of relevant customer service or operations experience preferred.
  • Strong organization skills and the ability to manage multiple priorities while working under tight time constraint
  • Excellent written and verbal communication skills  
  • Must be able to work effectively with various sites or vendors; strong interpersonal skills, ability to collaborate cross-functionally, and has flexibility in hours.
  • Understanding of Group Insurance products and processes preferred
  • Occasional travel when required (approximately 15%)

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Operations
Schedule: Full-time
Apply on the Company Site

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