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Service Level Owner / Team Lead

UnitedHealth Group


Location:
Eden Prairie, MN
Date:
11/17/2017
2017-11-172017-12-16
Job Code:
732989
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Job Details

732989 Service Level Owner Team Lead

Service Level Owner / Team Lead (732989)

Position Description

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM
 
As part of our elite team, you will play a leadership role managing the health and stability of Optum Bank applications under your portfolio. You will set overall direction and priorities for application support activities and manage application support budgets and resources.  You will work with all levels of the business and technology partners to ensure application stability, reliability and resiliency.
Primary Responsibilities:
  • Lead a team of onshore and offshore resources to ensure stability of applications
  • Accountable for ensuring that incident and problem tickets are effectively addressed
  • Accountable for ensuring application availability, SLA, productivity and cost metrics goals are met
  • Work closely with business and development teams to prioritize problem tickets for resolution
  • Manage war rooms and high impact communications
  • Participate in development release meetings and manage change
  • Communicate with stakeholders on regular basis with status reports
  • Identify and implement stability measures (alerts) to minimize impact to business operations
  • Monitor and manage application production capacity and storage
  • Manage certificate updates and security  vulnerabilities
  • Manage  and support Product Lifecycle Management (PLM) activities

Required Qualifications:

  • 5 to 10 years of experience in the technology application development and/or support functions
  • 3 years Knowledge of DevOPs and agile frameworks
  • Strong communication and leadership skills .

 

Preferred Qualifications:

 

  • 2 - 5 years of experience with Ruby, Java, MySQL, Puma, Open Shift Enterprise (OSE), Mulesoft
  • 2 Years of experience on web applications and related infrastructure
  • 3 years Knowledge of application  monitoring tools such as Dynatrace, Kibana, New Relic
  • 3 years Banking experience, preferably with Health Savings Accounts (HSA)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number732989
  • Job TitleService Level Owner / Team Lead
  • Job FamilyInformation Technology
  • Business SegmentOptum Technology

Job Location Information

  • Eden Prairie, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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