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Service & Operations Representative 3 - Baltimore, MD

UnitedHealth Group

Baltimore, MD
Job Code:
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Job Details

742961 Service Operations Representative 3 Baltimore MD

Service & Operations Representative 3 - Baltimore, MD (742961)

Position Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

UnitedHealth Group is working to create the Healthcare system of tomorrow and you can help. Already Fortune 17, we are totally focused on innovation and change.  We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.


Through our family of businesses and a lot of inspired individuals, we're building a high-performance Healthcare system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.  Join with us and start doing your life’s best work.

Position is for an In & out bound call center, most of the calls will be out bound. We make out bound calls for Vision orders that have missing information on orders from our providers. We also, make out bound calls for orders that have been delay in the process. Example: Backorder, Disc. material or waiting on materials from our providers. We make edits to our vision system(s) on the orders. We complete order returns for return materials and unsolicited materials that have been sent from out providers.

Positions in this function support the vision operations (retail vision stores, production lab) of the business. Only employees who are represented by a Union should be in this function.

Primary Responsibilities:
  • Rotating participation in a call-center: receiving and making out bound calls, documenting calls, and creating necessary  edits in system(s)
  • Rotating participation in follow-up processes: Cart Run, Run Reporting in system(s) , cancel order in system(s)  returning outreach calls to providers and outsource lab, and maintaining forms and spreadsheets
  • Rotating participation in Front Desk Reception responsibilities
  • Supporting other service and production areas when needed
  • Active participation in team meetings, start-up meetings, roundtables, and all other team events
  • Meeting or exceeding established performance metrics
  • Commitment to and actively supporting UHG core values and One Building * One Team model
  • Commitment to and actively supporting Provider Service excellence
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1+ years of Call Center Customer Service experience
  • 6+ months of experience working in a professional team environment
  • 6+ months of experience using a telephone and computer simultaneously to perform the job duties
  • Experience using a computer, including the ability to navigate through, sort, and filter Microsoft Excel spreadsheets
  • Ability to work from 10:30 am to 7:00 pm Monday through Friday
Preferred Qualifications:
  • Optical knowledge
  • Data Entry experience
  • Bilingual in English and Spanish
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Baltimore, MD, customer service, healthcare, telephonic, patient interaction, field based, advocacy

Job Details

  • Contest Number742961
  • Job TitleService & Operations Representative 3 - Baltimore, MD
  • Job FamilyMedical and Clinical Operations
  • Business SegmentEmployer and Individual

Job Location Information

  • Baltimore, MD
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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