Sign In
 [New User? Sign Up]
Mobile Version

Service Response Center Manager 1


Location:
HERNDON, VA
Date:
04/24/2018
2018-04-242018-05-23
Job Code:
70826
Apply on the Company Site
  •  
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Careers Center | Service Response Center Manager 1
  • Service Response Center Manager 1

    Location US-VA-HERNDON
    System ID
    70826
    Category
    General Management
    Relocation Type
    No
    Employment Status
    Full-Time
  • Unit Description

    Sodexo Corporate Services is looking for a Service Response Manager 1/Room Reservation Manager to join our team at Fannie Mae in Washington DC.  The Reservation manager will be responsible for managing room bookings and tickets for out multi-site client.  Manages two or more employees and is responsible for hiring, training, discipline and firing when necessary.   Other Duties include but not limited to:

     

     

    • Prepare, analyze call center data
    • Ability to Hire & Terminate
    • Monitor System Performance
    • View and approve work order tickets
    • Assist in monitoring agent telephone calls
    • Providing 2-2 coaching sessions quarterly with agents
    • Be a mentor to the staff
    • Training new hires, and continue training for existing team members
    • Forecasting call volume and email volume based on historical data, and realigning the center strategy based on volume and staffing
    • Daily review of work flow process
    • Agent engagement & retention
    • Maintain highly level of quality assurance by 98% or greater

    This position offers a traditional Business and Industry, predominantly Monday through Friday, schedule. Sound like the opportunity you've been searching for? today to grow with Sodexo, a world leader in Quality of Life Services! 

    Position Summary

    Manages response center services in a call center environment at an account by ensuring requests are dispatched and responded to in a timely manner.
    Key Duties
    -Manages operations and staff of the service response center by fulfilling contractual obligations.
    -Ensures requests are dispatched and responded to in a timely manner and that appropriate equipment and resources are available.
    -Identifies and sets-up new service providers, views and approves work orders, proposals, and invoices.
    -Runs financial and call volume reports.
    -Meet with client contacts to develop service improvements.

    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree          

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

    Apply on the Company Site
    Powered ByLogo

    Featured Jobs[ View All ]

    Featured Employers [ View All ]