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Service Support Agent (Captive Client)

Cox Automotive


Location:
Sacramento, CA
Date:
08/17/2017
2017-08-172017-09-16
Job Code:
1712471
Cox Automotive
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Job Details

Company Cox Automotive
Title: Service Support Agent (Captive Client)
JobID: 1712471
Category: Business Operations
Industry: Cox Automotive
Job Type: Full-time

Description

Job summary:
Under general supervision, the Service Support Agent is responsible for managing transactions that support client needs based on company departmental operation requirements and on client requirements. 
Essential job functions:
Service Support Agents  are required to meet client needs by  either; responding to client inquiries on vehicle titling and registration processes for various dealers, state motor vehicles agencies, customers and clients,  obtaining vehicle title status, or processing vehicle titles due to requested changes.  Service Support Agents may also process applications for duplicate vehicle titles, process changes to vehicle titles, or process payments.  Company proprietary software systems are utilized for research and data entry.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies.
Customer Service- Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Detail Orientation- Pays close attention to detail and possesses good organizational skills.
Verbal Communication-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
Written Communication-Ability to write clearly and effectively present ideas and to document activities; to read and interpret written information.
Teamwork- Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives.
Adaptability- Adapts to change in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Quality-Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
Quantity-Completes work in timely manner; works quickly.
Organizational Support-Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
Orderly-Keeps work area clean and organized to ensure compliance with safety and security policies.
Decision Making- Displays willingness to make decisions, exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision making process and makes timely decisions.
Problem Solving- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
Multi tasking- Ability to prioritize workload and handle multiple tasks while producing quality results.
Interpersonal skills- Ability to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.

Qualifications

Education and/or Experience:

  • Previous customer service experience
  • Phone skills required
  • One year Customer service skills
  • Intermediate knowledge of PC software applications (i.e. MS Office, Excel, Outlook)
  • Data entry skills required; ability to type 35wpm or greater at 99.6% accuracy
  • 10 Key skills preferred for payment transaction team
  • Written communication skills preferred
  • Knowledge of client requirements for DMV and related documents preferred
  • Knowledge of various state DMV forms and their disposition with the company preferred
  • Knowledge of company propriety software preferred
  • Knowledge of state abbreviations preferred
 
Workplace Environment:
  • Ability to perform routine and repetitive production work
  • Ability to sit for long periods of time
  • Prolonged exposure to computer screens that may lead to eyestrain
  • Variable shifts for Day and Evening and Part Time and Full Time which can include Saturdays
  • Ability to lift or push up to 35lbs
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-CA-Sacramento-9750 Goethe Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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