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Service Technician - San Antonio, TX

UnitedHealth Group

San Antonio, TX
Job Code:
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Job Details

Service Technician - San Antonio, TX(Job Number:721278)

Opportunities with Homecare Dimensions.  For more than 20 years, Homecare Dimensions has been bringing compassionate and skilled care into the homes of patients throughout Southern Texas.  Our focus on combining empathy with quality of care enables us to effectively act as a supportive partner to primary care providers. And that makes our organization a perfect fit to Optum and the UnitedHealth Group family of businesses.  Career opportunities with Homecare Dimensions provide you with flexibility, autonomy and incredible support.  More importantly, you’ll discover the tools, resources, training and technology that only a leader like Optum can provide.  Want to make a bigger difference?  Join us and start doing your life’s best work.SM


The Service Technician is responsible for all activities relating to the delivering home medical equipment including receipt, shipment, and delivery of medical equipment. Educates the patient / caregiver on equipment usage. Picks up equipment at termination of therapy. Responsible for maintaining delivery vehicles according to regulatory guidelines.


Primary Responsibilities:

  • Maintains delivery vehicle in accordance with HomeCare Dimensions, Inc. policy and procedure

  • Maintains clean delivery vehicle inside and out at all times

  • Maintains required supplies in delivery vehicle at all times

  • Insures accurate and timely delivery of all home medical equipment

  • Defines processes for delivery of HME

  • Insures orders are complete and ready for delivery

    • Pulls own supplies (DME, oxygen, liquids)

    • Contacts patients receiving deliveries prior to leaving office to verify address and phone number

  • Transports equipment and supplies in a safe and clean manner to patient’s homes. Sets up equipment and verifies proper function in the patient’s home upon delivery

  • Obtains patient / caregiver signature verifying receipt of HME at delivery

  • Maintains accurate and current information on daily route sheet

  • Submits all delivery paperwork at the end of the shift

  • Notifies Warehouse Manager of any problems encountered during delivery

  • Picks up equipment at termination of therapy

  • Patient education

  • Educates patient / caregiver on delivered HME

  • Answers patient / caregiver questions as needed

  • Documents teaching on specified teaching form

  • Attends all required inservice programs to maintain comprehensive home care knowledge base

  • Demonstrates effective time management skills by completing assignments within projected time frames

  • Follows all infection control, standard precautions, and safety guidelines / standards per agency policy

  • Complies with all Homecare Dimensions, Inc. policy and procedures

  • Promotes and maintains an agency environment that is in compliance with federal, state, and local regulatory agencies

  • Participates in the agency’s endeavors for accreditation, licensing and professional recognition according to state, federal or CHAPs requirements

  • Participates in home care Performance Improvement Program activities

  • Demonstrates personal responsibility with regard to attendance and punctuality

  • Maintains privacy and confidentiality with regard to all patient, staff and agency information

  • Promotes the agency image by adhering to the Dress Code

  • Meets productivity requirements based on agency standard

  • Follows the appropriate chain of command in all forms of communication

  • Demonstrates flexibility, enthusiasm and willingness to cooperate while working with others or in place of others as necessary

Job Facilities, Bldg & Equip Svcs
Primary Location US-TX-San Antonio
Other Location 
Organization WellMed Medical Mgmt, Inc
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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