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Shopper Dynamics Manager (Consumer Satisfaction)


Location:
GAITHERSBURG, MD
Date:
11/17/2017
2017-11-172017-12-16
Job Code:
68032
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Job Details

Careers Center - Shopper Dynamics Manager (Consumer Satisfaction)

Shopper Dynamics Manager (Consumer Satisfaction)

US-MD-GAITHERSBURG
System ID
68032
Category
Purchasing & Distribution

Unit Description

Sodexo, world leader in quality of life services, has an exciting new opening for a Shopper Dynamics Manager on the Food Platform team at our North American headquarters in Gaithersburg, MD. The Shopper Dynamics Manager owns the development and maintenance of the Consumer Satisfaction platform for Sodexo North American segments including the annual survey process, continuous satisfaction monitoring, and the satisfaction reporting platform. 

Responsibilities of the role:

  • Work with segment marketing to create and maintain consumer satisfaction surveys and reporting platform using the Qualtrics platform
  • Own the survey welcome kit process including creating individual survey links and distribution letters to Sodexo units.
  • Manage consumer satisfaction mailbox
  • Update satisfaction surveys and reporting to reflect current business needs
  • Manage day to day questions from segment marketing and Sodexo units regarding survey links, incentives, and reporting
  • Develop reports on segment satisfaction levels, identifying issues and opportunities
  • Act as main point of contact between Sodexo and the survey vendor (Qualtrics)

 

In order to be successful in this role, the ideal candidate must have proven strength in the following areas:

Survey and Report Creation

  • The job holder will need to have a deep understanding of using survey creation tools such as Qualtrics or Survey Monkey. In addition, the jobholder will need to be comfortable in creating or updating online reporting within to Qualtrics platform

 

Project Management

  • Timelines for delivery will be determined by the business needs of the segments. There will be peaks and valleys in the number of surveys conducted throughout the year based on segment activity. The ability to manage workload will be critical.

 

Strong Customer Service Skills

  • In this role, the job holder will need to work closely with segment marketing team as well as Sodexo units that are physically running the survey, troubleshooting survey and reporting issues and making corrections to the data and survey platform as needed.

 

 Data Skills

  • The job holder will need to be comfortable working with data in a variety of platforms including Qualtrics, Excel, and Word. Ideally, the jobholder will have advanced Excel analytic skills in order to create custom satisfaction reporting on an Ad-hoc basis.

 

Sodexo is among the top 20 largest employers worldwide and prides itself on offering great work-life balance opportunities. Sodexo is a stable company offering robust benefit packages for its employees.

Position Summary

The Consumer Satisfaction Manager owns the development and maintenance of the Consumer Satisfaction platform for Sodexo segments including the annual survey process, continuous satisfaction monitoring, and the satisfaction reporting platform. This role is responsible for ensuring that segment needs are met through the satisfaction platform as well as being the primary point person for Sodexo units that are administering the survey. This role will work with internal stakeholders as well as manage the vendor relationship with the Satisfaction platform provider (Qualtrics).

Qualifications & Requirements

Basic Education Requirement - Associate's Degree 
Basic Functional Experience - 2 years of experience with a survey creation tools (Qualtrics or Survey Monkey)

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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