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Siebel Technical Analyst - Horsham, PA

UnitedHealth Group

Horsham, PA
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Job Details

743695 Siebel Technical Analyst Horsham PA

Siebel Technical Analyst - Horsham, PA (743695)

Position Description

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)


Primary Responsibilities:

  • Promoting Optum’s software applications provided by development into test and production environments. This includes baseline application executables, configuration settings and environmental variables
  • Creating automation of installations where appropriate, debugging and resolution of environmental and installation issues, evaluating and implementing changes to enhance systems performance and availability
  • Providing 24/7 production support on a rotation basis
  • Maintain and support of the following: Siebel Financial Services (IP 16), and Siebel eChannel
  • Coordinate, lead and deliver on all tasks related to systems infrastructure design, installation configuration, administration, across all environments (Production and non-production)
  • Perform operational tasks and activities (e.g. Monitoring log files, performance tuning, application monitoring and migration between environments)
  • Provide technical support for a complex, high availability Architecture (e.g. Experience with clustering, Load Balancing, and connection pooling)
  • Handling application exceptions in our test and production environments; on-call rotation; handling client support requests; escalating and following up on customer problems with IT infrastructure and development groups; taking ownership of production issues; ensuring closure is achieved for outstanding bugs and infrastructural problems; assisting in application specific projects such as deployments, capacity planning, testing, and benchmarking;
  • Provides support to the application maintenance team on infrastructure designs and technical specifications to ensure alignment with Optum standards and business objectives
  • Consults with Optum Solution Engineers on architecturally significant projects and enhancements to deliver well structured, high performance automation solution designs or business capabilities that maximize technical investments and minimize operational risk
  • Consults with Optum Solution Engineers on unique application requirements to help reconcile conflict with infrastructure standards. (or obtain exceptions)
  • Advises senior IT management on infrastructure opportunities improve existing model(s) for performance, cost or functional business improvements
  • Provide escalation services for changes, problems or incidents under unique circumstances or critical to business objectives or SLAs
  • Lead application monitoring tool implementation for all application associated with the LOB
  • Provide expertise, training for the current toolset.  (Germain APM, Splunk and Dynatrace) 
  • Create and maintain production dashboards for management and technical resources
  • Evaluate and recommend new monitoring for applications
  • Provide requirements for the Technology Currency component of the LOB roadmap and ensure currency for areas of architectural responsibility; this includes ensuring currency projects are budgeted
  • Facilitate education of SS&MO staff on Optum Infrastructure architectural direction, new technologies and standards

Required Qualifications

  • 7+ years of Siebel 7.X or 8.X administration experience
  • Prior experience designing Siebel environment for optimal performance, failover and scalability
  • 5+ years of with installing, configuring and administering Siebel applications
  • 5+ years of performance tuning of Siebel implementations
  • 5+ years of system monitoring (Sitescope, HP Openview) and application performance management tools (Germain or DCRUM or DynaTrace or New Relic)
  • Experience with Siebel EAI integrations (Webservices, VBC, JMS, MQ)

Preferred Qualifications:

  • Knowledge with CTI integrations using third party adapters
  • Project management experience

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Siebel, Siebel applications, Siebel implementations, Horsham, PA

Job Details

  • Contest Number743695
  • Job TitleSiebel Technical Analyst - Horsham, PA
  • Job FamilyInformation Technology
  • Business SegmentOptum Technology

Job Location Information

  • Horsham, PA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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