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SLA Crediting Specialist


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Job Details

Company AT&T

Job Title SLA Crediting Specialist

Jobid att4-4116923

Location: USA

Description SLA Crediting Specialist will be responsible for timely and accurate credit claims and metrics misses validation and communication of the approved credits to Billing Organization, maintenance of internal reports measuring Service Level commitment to customers as well as for contributions related to projects and customizations.

**Roles and Responsibilities:**

- Validating SLA credit eligibility of customers’ credit claims and outages

- Meeting set deadlines for communicating approved credits to Billing Organization

- Timely collection of data input for validation of SLA credits

- Internal SLA reports generation within set deadlines

- Cooperating with Service Product Managers to ensure work quality, check unclear eligibility and address requests for exceptional credit approvals

- Cooperating with Billing Organization to agree and manage effectively hand-off processes needed for accurate and timely invoicing

- Cooperating with Service and Account managers to respond to complaints and escalations related to credit decisions

- Sharing RPMC requirements in projects related to implementation of SLA crediting for new services, tooling and processes

- Cooperating with SCOE in reviewing requests and committing support for custom deals

- Cooperating with remote teams, reviewing credit decisions they made and documentation they maintain

- Assisting in crediting audits

**Key Competencies and Skills:**

- Proficiency in verbal and written communication in English language

- Good computer skills including MS Office, Excel and Access

- Knowledge of building Pivot Tables and Macros to develop and maintain SLA reports

- Analytical thinking to analyze data and identify causes for missed objectives

- Capability to understand and summarize complexities

- Capability to map process flows and document processes

- Good knowledge of multiple AT&T organizations and how they interact

- Ability to communicate professionally with different organizations

- Ability to prioritize assigned tasks and complete them within the set deadlines

- Willingness to own tasks and drive them proactively to the resolution

- Willingness for continuous learning and developing skills

- Personal drive to delivering accurate work of the high quality

- Ability to work independently as well as a part of a team

Tooling Knowledge:

- Knowledge of internal tools is beneficial

**Education and Qualifications:**

- Experience in SLA credit validation processes and metrics calculations would be of advantage

**Additional Information:**

Location: Lakeside, Bratislava

Working time: EMEA working hours preferably 9:30 - 18:00 CET

Contract: Maternity cover contract with possibility to be changed

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