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Small Business Account Consultant - Atlanta, GA

UnitedHealth Group


Location:
Atlanta, GA
Date:
06/23/2017
2017-06-232017-07-22
Job Code:
1760164
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Job Details


Small Business Account Consultant - Atlanta, GA(Job Number:719802)
Description

Great account management is result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

 

This position is the primary escalated service contact for SB Employer Groups (51-99 employees) and their respective brokers.  Lead and direct benefits, education, and wellness meetings.  Accountable for increasing electronic services utilization and training of employer groups for assigned accounts. The SB Account Consultant will serve as the ultimate point of contact for determination and resolution of complex service issues for brokers and customers.  Develops strong working relationships with current employers and their brokers that encourage loyalty with UnitedHealthcare.

 

Primary Responsibilities:

  • Support existing business and increase the profitability of business through sharing value added capabilities to current accounts
  • Research, analyze and identify root causes of complex service issues for brokers and customers
  • Direct dedicated functional experts (billing, customer service, claims, etc.) on corrective action steps / issue resolution to ensure end to end resolution of the issues
  • Lead, direct and conduct enrollment / benefit meetings and health fairs for assigned business
  • Educate and consult with brokers and employers on enrollment, benefits, value-added programs, and electronic service processes
  • Influence, educate and train employer groups about UHCs online electronic services, tools, and technologies
  • Directly responsible for 1) Timeliness and quality of support provided to management, customers, and brokers 2) Number and quality of open enrollment and education meetings 3) Number and quality of customer and broker training sessions delivered on eServices and business impact resulting from that training
  • Multisite responsibilities
  • Subject matter expert for electronic services, customer benefits and wellness, and internal processes
  • Promotes and supports service model
  • Participates in special projects as requested by management
  • Superior customer service skills including a sense of urgency and ownership for resolving client issues
  • Strong problem solving and organizational skill
  • Requires analytical skills
  • Excellent communication: written, verbal and listening skills
  • Excellent group presentation and training skills
  • Demonstrated knowledge of benefits
  • Excellent computer skills

Job Employer & Indiv Acct Mgmt
Primary Location US-GA-Atlanta
Other Location 
Organization E&I Carolinas
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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