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Small Business Account Consultant - Baton Rouge, LA

UnitedHealth Group

Baton Rouge, LA
Job Code:
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Job Details

Small Business Account Consultant - Baton Rouge, LA(Job Number:704150)

Great account management is result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)


This position is the primary service and enrollment contact for SB Employer Groups (2-99 employees) and their respective brokers. Lead and direct local and multi-site enrollment, benefit educational meetings and health fairs. Accountable for increasing electronic services utilization and training of employer groups for assigned accounts. The SB Account Consultant will serve as the ultimate point of contact for determination and resolution of complex service issues for brokers and customers.  Develops strong working relationships with current employers that encourage renewal and future business with UnitedHealthcare.


Primary Responsibilities:

  • Research, analyze and identify root causes of complex service issues for brokers and customers.  Direct dedicated functional experts (billing, customer service, claims, etc.) on corrective action steps / issue resolution to ensure end to end resolution of the issues
  • Lead, direct and conduct enrollment/benefit meetings and health fairs for assigned business
  • Educate and consult with brokers and employers on enrollment, benefits and electronic service processes
  • Influence, educate and train employer groups about UHCs online electronic services, tools, and technologies
  • Directly responsible for 1) Timeliness and quality of support provided to AEs, management, customers, and brokers 2) Number and quality of open enrollment meetings 3) Number and quality of customer / broker training sessions delivered on eServices and business impact resulting from that training.
  • Multisite responsibilities
  • Subject matter expert for electronic services and customer enrollment
  • Promotes and supports new service model
  • Participates in special projects as requested by management

Job UHC Account Mgmt
Primary Location US-LA-Baton Rouge
Other Location US-AL-Birmingham, US-MS-Jackson, US-LA-Metairie
Organization E&I Gulf States
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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