Social Media Manager, APJ

  • Location:
  • Area of Interest
    Marketing and Communications
  • Job Type
  • Technology Interest
  • Job Id
What you’ll do

Role & Responsibilities
● Define channel strategy and maintain profile while optimizing content per social channel. 
● Manage listening, engagement and social plan execution. 
● Develop a comprehensive & cohesive cross-channel editorial calendar 
● Conduct day-to-day channel management including posting to platforms, scheduling, and analyzing metrics.
● Moderate all user-generated content in line with moderation policy for each community
● Collaborate with other departments (PR, Tech Support, Sales, etc.) to manage reputation, identify key influencers, and coordinate response
● Create & test messaging to engage influencers for all social channels
● Drive new ideas for leveraging social media channels as a key element for lead generation efforts.
● Generate actionable business/industry insights that inform and optimize marketing activities in all social channels

Who you will work with
The Business Entity
Cisco's Digital marketing organization will lead the next evolution in customer experience through promotion of Cisco products and software through digital channels (web, social, media, mobile, direct mail, point of sale, etc..). This team will enable marketing to analyze marketing campaigns and understand what is working and what isn't in real time. 

The Team
This role has the unique opportunity to shape, influence, and create digital experiences that build the Cisco digital brand and accelerate Cisco business. 

We are looking for a high energy, talented, motivated individual who can represent our brand through social media channels. The ideal individual for this position must always be up to speed on the latest trends in social media, able to analyze and report on key metrics, maintain a positive attitude, and is a go-getter.

Who you are

Minimum Qualifications
● BA/BS degree.
● 5+ years professional experience in Communications, Public Relations, Social Media or Product Marketing in technology company (B2B a plus).
● Experience developing and executing social programs in collaboration with executives, senior leaders/subject matter experts, and agency partners.
● Experience leveraging analytics tools & use strong analytical skills to outline issues & help drive decisions 
● Expert knowledge of social media tools and content creation, storytelling, and personalization
● Strong editorial background and outstanding writing and editing (photo/video/text) skills

Desired Skills
● Ability to work cross functionally in a highly matrixed environment 
● Exceptional consulting, communication and organizational skills
● Ability to manage multiple projects in a fast-paced, deadline-driven environment
● Experience managing social customer care programs 
● Proven experience in developing successful multi-faceted digital and social media campaigns for clients including strategy development & execution.
● Experience with technology industry and Government or Manufacturing verticals a plus

Why Cisco 
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We are Cisco

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