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Social Media Manager - Eden Prairie, MN

UnitedHealth Group

Eden Prairie, MN
Job Code:
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Job Details

Social Media Manager - Eden Prairie, MN(Job Number:722637)

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


As a Social Media Manager you will be integral in growing our Social Consumer Care capability. This important position will be concentrating on building a broader presence across the enterprise for Social Consumer Care and deepening its strategic value.


You will take a leadership role in strategic elements of the capability including playbooks, reporting and listening. You will be required to partner will different stakeholders to meet a variety of existing and new business requirements.


The expectation of the position would be to help build and drive the idea of a Social Consumer Care Center of Excellence model across the enterprise.


Primary Responsibilities:

  • Manage the day -  to -  day support of frontline teams (this could include guidance on specific interactions, platform assistance through to reporting needs)
  • Helping to develop a content strategy (with the broader business) to meet the needs of Consumer Care through Social
  • Develop value add reporting for both operations leaders and product owners which could be shared up to an executive leadership level
  • Develop and deploy a consumer care listening and continuous improvement program to drive actionable insights from our customers and beyond
  • Lead Location Based Intelligence pilot program with applicable LOBs
  • Support multiple lines of business / clients with specific Social needs
  • Be the primary contact for our technology vendor
  • Apply business acumen to analyze the Social activity and identify any improvement opportunities
  • Support the Social Consumer Care Director in building the Optum Social Consumer Care Strategy


Job General Marketing
Primary Location US-MN-Eden Prairie
Other Location 
Organization Integrated Marketing
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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