Software Support Portfolio Manager

  • Location:
    Diegem, Brabant, Belgium
  • Additional Location(s)
    Krakow, Bedfont, Lisbon
  • Area of Interest
    Project or Program Management
  • Job Type
    Professional
  • Technology Interest
    Software Development, Testing
  • Job Id
    1217268
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What You’ll Do

 

The Portfolio Manager Software Support acts as the EMEAR owner and point of contact for the Software Support TS offers, providing guidance, support and subject matter expertise to team members such as Service Advisors or Partner Delivery executives, Sales and other relevant stakeholders. The team is also involved in the development, go to market plans and implementation of offers and engages closely and acts as a partner to the TS Product Management team.

Roles and Responsibilities:

- Manage Software Support offer within region, acting as the Subject Matter Expert and EMEAR Product Manager on the offer.

- Representing EMEAR business & delivery requirements during global portfolio development for Software Support.

- Create Software Support enablement plan that ensures offer is fit-for-purpose

- Communicating the Software Support offer value proposition within our overall services portfolio Enable sales of the offer Develop and execute regional field enablement and acceleration plans for Software Support offer.

- Work with Delivery teams to ensure Go-to-market and delivery readiness alignment as appropriate by offer.

- Deliver Offer and Portfolio training and collateral in collaboration with TSPM, Change Enablement teams, and Service Advisors.

- Service offering pipeline and forecast management and projections and reporting across theatre and segment based on sales pipeline and TS Product Management (TSPM) business plans.

- Ensure appropriate Sales tools are available and localized including collateral, training and pre-sales technical support demand generation, to promote offers within region.

- Develop and promote programs and incentives in alignment with TSPM, Global Strategic Pursuit Team (GSPT), and local portfolio and marketing teams, to increase attach and renew of TS sales.

- Drive the growth of TS Core & High Value Services, by influencing and supporting the sales teams and channels to position and sell the portfolio effectively, resulting in Customer, Partner and Cisco value.

- Translate feedback into requirements and fix requests and prioritize these working collaboratively with the Services Advisors and the Adoption team.

- Build strong relationships with TS Product Management to provide offer specific feedback, influence service roadmaps, and keep field and team updated on latest offer developments.

- Drive interlock between Field and TSPM by providing requirements and feedback to, and communicating updates from TSPM, and through CSDM Team engagement.

- Develop actionable insights for TSPM and Sales by leveraging data analytics.

- Support Market trails and beta testing.

- Align with internal stakeholder teams, including TS Theatre, TSPM, and GTM, representing regional/ theatre requirements that meet market needs to enable further attach rates on the service offerings.

- Communicate with TS and Sales leadership and key influencers within the region to promote and gain commitment for increasing services attach and renew rates.

- Communicate internally on status and progress of GTM plans, roadmap, and bookings/ pipeline reporting against plans. 


Who You’ll Work With

The Technical Services (TS) is a team of world-class technical experts whose main focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, and industry recognition and employee satisfaction scores.

The Service Enablement team is focused on capturing value to grow the business, innovating everywhere and being more and more relevant to our stakeholders. Service Enablement is a theatre-centric sales and partner facing team with focus on driving Technical Services (TS) success in EMEAR. We provide a single point of engagement with TS for our Sales organization.

 

Who You Are

Main requirements:

- University or college degree, an MBA would be an added advantage

- +5 years industry experience - experience in Software Products (or Services) Experience in Sales, Pre-Sales, Consulting, Product Management, Marketing or Technical Services would be preferred

- Strong communicator who is used to achieving results in a highly matrixed organization

- Strong leadership skills

- Demonstrated ability to influence at all levels in an organization Change Management capabilities to drive significant changes to accelerate uptake of offers in the region

- Demonstrated ability to use data to identify sales opportunities 


Desired skills:

- Experience in IT industry

- Knowledge of Cisco services 


Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

 Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

*LI-EMEA-MM1

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