Solutions Engineer

  • Location:
    Gaithersburg, Maryland, US
  • Area of Interest
    Quality Assurance
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Networking, Software Development, Testing
  • Job Id
    1228839
New

A Solutions Engineer in the Services Engineering group in BroadCloud Engineering is responsible for interoperability testing of solutions and components from both inside and outside the company against the BroadCloud and BroadWorks platforms. The Engineer must be able to understand communication protocols such as SIP, create and execute complex test plans, perform troubleshooting, and create detailed documentation. The candidate must have excellent verbal and writing skills in this role.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Execute complex test plans to validate interoperability of access and network components and applications
  • Thoroughly track and document test results and issues
  • Develop and maintain complex interoperability test plans
  • Use scripting languages to automate configuration and testing
  • Install and maintain lab equipment including routers, IP phones, IP-PBXs, access gateways, soft clients
  • Perform troubleshooting of issues at the protocol level using tools such as Wireshark
  • Provide logical and concise responses to support questions from vendors and customers
  • Produce detailed documentation to assist internal support organizations and customers in understanding and using the new product or solution
  • Provide support to resolve issues that may be escalated by support organizations into the Engineering group
  • Keep abreast of relevant vendor developments and remain technologically current
  • Keep abreast of relevant industry standards and apply these standards as necessary

MINIMUM REQUIREMENTS:

EDUCATION & CERTIFICATIONS:

  • Bachelors of Science in Electrical or Computer Science Engineering (or equivalent) from an accredited institution
  • 1+ year of professional experience or internship is preferred.

SKILLS, KNOWLEDGE & ATTRIBUTES:

  • Knowledge of VoIP protocols (SIP/SDP/RTP) are essential to the role
  • Knowledge of BroadSoft BroadWorks and/or Cisco VoIP/UC products is a plus
  • Experience with Wireshark, SSH, FTP, HTTP/HTTPS, TCP, TLS, SRTP is a plus
  • Must have excellent verbal communication and writing skills
  • Candidate must show the ability to collaborate in a team environment
  • Candidate must have the ability to use critical thinking and logic to execute and create complex test plans and to troubleshoot complex problems


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