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Solutions Support & Maintenance Technical Coordinator - MN

UnitedHealth Group

Eden Prairie, MN
Job Code:
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Job Details

Solutions Support & Maintenance Technical Coordinator - MN(Job Number:703850)

Transform health care and change the way consumers engage with technology.


Sounds like a big challenge, right? Here, at Optum, you have the opportunity to achieve great things while you showcase your passion and technical expertise as a Solutions Support & Maintenance Technical Coordinator. You'll be inspired by working alongside some of the most brilliant minds in technology who bring compassion, energy and focus to their work every day on a mission to change health care as we know it. Join us! Come share who you are and start doing your life's best work.(sm)


As part of our SS&MO IT Operations  team, you will predominantly be involved in stability and performance initiatives related to applications in our expanding, highly visible Service Center Portfolio.   Our team has production support responsibility for the United Healthcare and Optum strategic call center platforms which are some of the most critical business applications in Optum Technology.  We need your talents to work in an exciting, fast-paced, and growing environment!  So bring your passion, your innovative ideas, and be ready to showcase your technical expertise as you join a team of individuals bent on making a true difference to our Call Centers and the customers we serve!


Primary Responsibilities:

  • Support director-level portfolio of applications
  • Provide technical expertise and leadership in resolving high priority incidents (war rooms)
  • Facilitate Root-Cause Analysis (RCA) related to production incidents/defects and drive corrective action plans
  • Identify, present, and drive the implementation of application performance/design improvement initiatives
  • Partner with application delivery teams in requirements and design phases and provide functional/non-functional requirement inputs from production support
  • Work with infrastructure partners on capacity and performance analysis and drive proper infrastructure scaling and configuration improvements
  • Work with Service Manager and Service Director to prioritize production issues for resolution
  • Coordinate and provide estimates on break/fix and problem-management activities
  • Analyze and drive the implementation of new production support tools
  • Coordinate DevOps transformation activities across applications in the portfolio
  • Provide status reporting  related to application performance and initiatives on daily, weekly and monthly basis
  • Serve as a leader and mentor to junior team resources

Job Applications Development
Primary Location US-MN-Eden Prairie
Other Location 
Organization Solution Support & Maint Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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