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Spanish Bilingual - Broker Agent Service Specialist - Minnetonka, MN

UnitedHealth Group


Location:
Minnetonka, MN
Date:
08/22/2017
2017-08-222017-09-20
Job Code:
1771607
Apply on the Company Site
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Job Details


Spanish Bilingual - Broker Agent Service Specialist - Minnetonka, MN(Job Number:724603)
Description

Position Description:
 
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
 
Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.
 
As a Bilingual Broker Agent Services Specialists, you will support the organization by providing interpretation services in the language of expertise. In addition to your interpretation role you will also play a key role in supporting UHC M&R as a Specialist for the Producer Help Desk supporting internal and external customers. This role requires that you develop expertise of departmental processes, procedures and delivery of information. Exceptional customer service delivery is required.

Positions in this function provide sales support and administrative services to non-employee sales producers such as broker agents, field marketing organizations, and independent contract agents. Ensures proper completion of contracts, marketing agreements, and documentation of sales targets. May administer programs and monitoring to ensure compliance with external agent credentialing and training requirements. Acts as internal liaison and customer service resource for external producers relative to enrollment and policy questions, systems issues, and coordination of materials fulfillment. As one aspect of broader support role, may manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments.

Primary Responsibilities:
  • Provide interpretation services to our brokers-agent partners in the language of expertise.
  • Handle a high volume of calls from broker-agent partners with little to no assistance.
  • Handle a high volume of off phone work items submitted by broker-agent partners with little to no assistance.
  • Ensure cases adhere to all policies and procedures, in addition to federal and state laws and regulations.
  • Identify risks or issues and assess / implement alternate solutions.
  • Participate in interdepartmental team efforts, such as implementation of updates to the production system.
  • Perform other related duties as required to achieve the goals and objectives of the company and department.
  • Provide sales support and administrative services to non-employee sales producers such as broker agents, field marketing organizations, and independent contract agents.
  • Act as internal liaison and customer service resource for external producers relative to enrollment and policy questions, systems issues, and coordination of materials fulfillment.
  • May manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments.
  • Maintain progression toward specified training and professional skill development.
  • Extensive work experience within own function.
  • Work is frequently completed without established procedures.
  • Works independently.
  • May act as a resource for others.
  • May coordinate others activities.

Job Broker / Outside Agent Service
Primary Location US-MN-Minnetonka
Other Location 
Organization M&R Distribution Telesales
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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