Spark Adoption Specialist

  • Location:
    Rancho Cordova, California, US
  • Additional Location(s)
    Raleigh, North Carolina (RTP)
  • Area of Interest
    Professional Services
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Collaboration, Video
  • Job Id
    1201718
New

JOB DESCRIPTION: Spark Adoption Specialist

Grade:
Job title:  OPERATIONS.CUSTOMER ADVOCACY

The Company: Cisco is one of the market leaders in delivering cloud solutions that our customers depend upon to help them deliver business outcomes, typically in days. Our focus is on providing business value through providing collaboration technologies that help our customers increase revenue, lower the cost of doing business, support regulatory compliance, engage with customers, partners and each other more meaningfully.

The Product: Cisco Spark is an app-centric cloud-based service that provides a complete collaboration suite for teams to create, meet, message, call, whiteboard, and share, regardless of whether they’re together or apart; in one continuous work-stream before, during, and after meetings.

It is built to make teams work seamlessly. It is a simple, secure, complete, and open service that enables people to work better.

The Cisco Spark service makes instant communications and live meetings possible through a deeply integrated set of industry-leading communications tools for an unmatched collaboration experience—that only the Cisco cloud can deliver.

The Culture: Cisco is building a team of collaboration and business process experts to help our customers deploy and adopt this game changing technology.

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

 

Job Responsibilities:

  • Be the go-to lead on Spark adoption in an advocate/consultative approach with the Account teams of the selected accounts where Spark opportunities are presented.

  • Develop a strong pipeline of our highest potential Spark customers engaging with partners, Cisco account teams and fellow Customer Success Managers. Building and executing on an innovative joint business plan with partners, Account Teams and Cisco Advanced Services, (when applicable).

  • Understand, articulate and position both internally and externally Cisco Spark use-cases to cultivate awareness and advantages of the product.

  • Develop and cultivate strong relationships with key Collaboration decision makers in the market and partners contacts.

  • Directly engage on assigned Spark opportunities, while allowing the local account team and Customer Success Manager (CSM) to maintain overall ownership of the relationship with the account, and the overall account strategy.

  • Demonstrate a strong appreciation of Spark, and business needs in a customer’s organization. Use technical and business acumen to align business drivers to Cisco solutions.

  • Mentor your Customer Success Generalist counterparts helping them develop practices that are effective in driving Spark Adoption and increasing DAU’s.

  • Take a lead role with senior management, peers, partners, company and customers in progressing Cisco’s Spark adoption.

  • Be responsible for forecast accuracy related to collaboration opportunities within assigned accounts

  • Leverage cutting edge customer engagement tactics to create new ways to help our customers achieve success with their Collaboration Products.

     

Success Metrics of Position

  • Your ability to generate over 100 new daily active users of Spark average per day

  • Success in generating 10 customers with 50 DAU within 30 days

  • Number of customers who graduate from the program and join our portfolio of reference customers

  • Your ability to identify key projects that can be referred to Cisco Advanced Services

  • Track Adoption efforts with DAU Metric’s to determine effectiveness

  • Demonstrate the necessary skills to negotiate with peers, partners and customers using a Win/Win philosophy

  • The quantity and quality of the use cases you are able to develop and share

     

    Skills / Qualifications

     

  • 5+ years of relevant experience in professional services, sales or customer success enablement and/or delivery.

  • Degree preferred

  • Experienced sales and customer relationship professional who is creative, proactive and results driven.

  • Sales experience with customers across all segments and a strong track record of bringing business value.

  • Strategic visionary, thought leader, strong analytic and decision making skills.

  • Confident and strong communication skills that influence others.

  • Superior interpersonal skills and comfortable with public speaking with partners and customers as necessary

  • A superb ability to effectively develop materials that are appropriate for the audience and evangelize key concepts and best practices.

  • Experience leading/supporting the development of business relationships and their development into long term partnerships.

  • Extensive consulting experience, deep understanding of industry best practices and a consultative approach to deliver accelerators.

  • A passion for continued education in new technologies and functionality, as well as to be involved in projects that push the capabilities of existing technologies.

     

     

    Location

     

  • Locations considered: Rancho Cordova (Sacramento Area), CA. Raleigh (RTP), North Carolina

     

     

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