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SPECIALIST, CUSTOMER SERVICES SUPPORT - Bratislava

AT&T


Location:
Bratislava
Date:
02/19/2018
2018-02-192018-03-20
Job Code:
att4-6761562
Apply on the Company Site
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Job Details

Company AT&T

Job Title SPECIALIST, CUSTOMER SERVICES SUPPORT - Bratislava

Jobid att4-6761562

Location: Bratislava, SVK

Description Support customers through activities which may include but not be limited to the receipt of customers calls, inquiries and complaints resulting in trouble tickets, order input, data gathering and traffic studies. Works with various groups for billing, message and trouble resolutions that directly impact the service(s) provided to customers.



**Roles and Responsibilities:**

- ensuring the forward progress of trouble reports and service orders by monitoring ticket lists in associated systems

- engaging both internal and external partners at all levels

- providing status and documentation



**Key Competencies and Skills:**

Call Center Technologies-2

Continuously develops...skills-2

CRM Strategy Design and Implementation-2

Cust Supr Policies, Standards & Proced-2

Customer Interaction-3

Customer Relationship Management (CRM)-2

Customer Support Function-2

Customer Support Operations-2

Knowledge of Customers-2

Knowledge of Product Line-2

Service Excellence-3



**Education and Qualifications:**

HS equivalent /knowledge of telecommunications terminology and technology TDM and IP



**Additional Information:**

must be proficient in English, written and spoken



Apply on the Company Site
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