Specialist- Financial Services Operations (Cisco Capital) - 1207026

  • Location:
    RTP, North Carolina, US
  • Area of Interest
  • Job Type
  • Technology Interest
  • Job Id
<b>What You'll Do</b>
Cisco Capital seeks a Customer Relations Manager for our RTP, NC Operations Center. This position involves an emphasis on customer interaction and collections in a fast-paced environment of continuous change. You will be highly flexible, comfortable with large amounts of information, adept at managing expectations, and able to set and adjust priorities as needed while working with sales and other internal organizations as well as customers. This is a great chance to develop your skills as part of an organization that has impact across the business, while opening a variety of career advancement opportunities with a leader in today's networking technology industry.

<b>Who You'll Work With</b>
Our team works with customers to maintaining a positive customer experience. Provide clear and concise communication across multiple teams across Cisco Systems Capital organization to resolve billing disputes. We research and resolved past due issues, perform account reconciliations, including suspense cash, manage account delinquency.

<b>Who You Are</b>
As the successful candidate you must bring analytical skills, have strong communication skills, be computer savvy, and be able to adapt well to a fast pace environment. Initiate collection calls, research and resolved past due issues, perform account reconciliations, including suspense cash, manage account delinquency, coordinate with cross-functional teams to facilitate customer requests.

You will have 2-4 years experience in a related field as well as the following:
• Strong customer service and reconciliation skills
• Excellent oral and written communication skills
• Ability to handle multiple tasks in a high volume environment
• Bachelor degree in Accounting, Finance, Economics
• Excel, Word, PowerPoint skills

<b>Why Cisco</b>
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

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