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Specialist, Performance Management


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Job Details

JobId: 890680
JobTitle: Specialist, Performance Management
State: CA

Department Summary

Marketplace is one of the fastest growing and dynamic businesses for Online customers rely on us for a wide assortment of products. In partnership with many 3rd party sellers, we can deliver an even broader array of goods on our site, resulting in increased shopper satisfaction. Delighting our online customers definitely makes our day! Our e-commerce experts are continuously seeking out new ways to deliver on our promise through new seller offerings and product growth.

Position Summary


Position Description

As a Performance Management Specialist you will run the late shipment and backorder chargeback program as part of the vendor direct ship management team. You will help hold vendors to a high level of performance by fairly enforcing our policies while assisting in continuous improvement to increase customer satisfaction. You will use your business acumen to determine ways to improve the program, decreasing the amount of time spent on enforcement and raising transparency for the vendor community.
You won’t do this alone. You work within world-class team of collaborative colleagues and have access to industry-leading tools and technology to help you analyze and interpret customer, partner, market, business and financial insights at scale. Your job is to bring the “art” to the “science” – using your intuition and expertise fueled by data, analytics and, above all, a passion for helping our customers save money and live better.

  • Defines and designs Operations processes (for example, supplier interaction, monitoring tracking information)

  • Demonstrates up-to-date expertise in Operations and applies this to the development, execution, and improvement of action plans

  • Executes process improvement and cross functional projects for Walmart Operations to completion

  • Models compliance with company policies and procedures and supports company standards of ethics and integrity

  • Provides and supports the implementation of business solutions

  • Researches and resolves issues for Operations

Minimum Qualifications

  • Bachelor’s degree or 1+ years of experience in merchandising, customer service, project coordination, or administrative capacity

  • Proficient in Microsoft Excel including Pivot tables, formulas and charts

  • Proficient in Microsoft Outlook

Additional Preferred Qualifications

Experience in Supply Chain or vendor operations
Demonstrated strong communication skills with internal and external stakeholders

Company Summary

Walmart Global eCommerce is comprised of, VUDU,, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.

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